401481 - I installed thunderbird as shown in your step-by step page but....

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Jenn B]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.8) Gecko/20071008 Firefox/2.0.0.8
Build Identifier: thunderbird 2.0.0.6

I installed thunderbird as shown in your step-by step page but....it FAILED to ask me for my password authentication when i click "get mail" all i get is a box stating,,connection to pophm.sympatico.ca timed out. YES the pop settings and the smtp settings are set right,, but i cant find where to enter a password! 

Reproducible: Always

Steps to Reproduce:
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Comment 1

[Tuukka Tolvanen (sp3000)]

either the server port is wrong probably due to ssl vs no ssl, or a sw firewall could be interfering. http://upgradecentre.sympatico.ca/FAQGuide.aspx?p=FAQ_GNN is for netscape but the ui is mostly close enough; it says pophm.sympatico.ca wants ssl (see steps 13 through 15)

http://kb.mozillazine.org/Error_loading_websites#Firewalls and http://kb.mozillazine.org/Firewalls apply for the other part.

[ also, if that was you on irc just now, you ran away too quickly :) ]

Comment 2

[Jenn B]

You! my new fixer friend! are genius! THANK YOU THANK YOU! i used the sympatico FAQ guide URL u sent, and its working now! woot! 

Comment 3

[Magnus Melin [:mkmelin]]

->INVALID (FIXED is only used when known code changes resolved the issue)