Closed
Bug 401930
Opened 17 years ago
Closed 14 years ago
Firefox goes non-responsive over time
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: thunderstone.hank, Unassigned)
Details
(Whiteboard: [CLOSEME 2010-07-30])
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.8) Gecko/20071008 Firefox/2.0.0.8 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.8) Gecko/20071008 Firefox/2.0.0.8 Open Firefox and about 55.6K size is shown in Process; open 5 tabs and the size grows to 135K; over time, more CPU is used (2 Gigs) and eventually hoses the system to the point that Ctl+Alt+Del will not present itself. Shutting down Firefox (if you can; it will go non-responsive) restores the response of the system. Reproducible: Always Steps to Reproduce: 1. Just use Firefox and it eventually will go non-responsive over a few hours use. 2. 3. Actual Results: This seems to have started on 29 Oct and has gotten progressively worse. It appears to be a memory utilization issue and the program seems to be hanging on callbacks. The access to the Internet slows over time (sending an upload command takes 3 to 10 seconds, which is abnormal) and it is not the bandwidth to the Internet because the bandwidth test shows all is normal. Expected Results: When Firefox is shut down, the System restores to a responsive state forcing me to use Internet Explorer or Safari for Windows as a backup. The current version of Firefox becomes unusable. BTW, Safari is faster under a similar usage configuration (using the same tabs to the same websites).
Correction: the "K" should be "M" as in megabytes of Memory Usage. In summary ... Firefox opens with 55M of memory growing to 135M with 5 tabs open and then progressively growing to 180M of memory. Since this submission, the memory requirement for Firefox has grown to 180M, even if you close tabs. It has grown 5 to 185M over the past few minutes.
Been doing some testing: Firefox: launches at 55M Mem Usage gradually building to 185M and NEVER releases memory; further, when it goes active, it uses 100% of RAM (2 Gigs in this case). Safari: launches at 15M Mem Usage gradually building to 135M and goes to 4M inactive; further, it never uses more that 25 % of RAM. There is something terribly wrong with the current version of Firefox.
Additional Information: When Firefox grows to 200M and 100% RAM (2Gigs), it goes "non-responsive"; also noted, that when you minimize, it DOES NOT release memory, it just keeps growing. When Firefox goes non-responsive, an error report is generated and sent to Microsoft Suggestion: Get this fixed or start loosing Market share, which would be a shame because allot of good people have put allot of effort into creating the product. Remember: "Perception is EVERYTHING!" Timestamp: Fri - 02 Nov 2007.0824.10 (Mountain Daylight Time)
Note: The latest patch, released today, has improved performance; but, the software still uses 100% of CPU (2 Gigs) for a shorter period of time, which helps and then settles down to 10% in idle, moving to 50% when I start typing. Before, it was using 100% CPU for more than 10 sec and hosing the system.
Update: Firefox went non-responsive and generated a error report to Microsoft. Observation: CPU usage goes to 100%; if a script slows and is not detected or stops, the system goes non-responsive. Hopefully there is some way to control CPU usage under your design specification or there is an issue with Microsoft and their current XP OS, which I am told they no longer support and want everyone on VISTA.
Comment 6•14 years ago
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This bug was originally reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.6 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME http://www.mozilla.com http://support.mozilla.com/kb/Managing+profiles http://support.mozilla.com/kb/Safe+mode
Whiteboard: [CLOSEME 2010-07-30]
Version: unspecified → 2.0 Branch
Comment 7•14 years ago
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No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → INCOMPLETE
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Description
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