403570 - New Hotmail ("Windows Live") does not insert text properly with "Reply" or "Forward".

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Robin W]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.9) Gecko/20071025 firefox Firefox/2.0.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.9) Gecko/20071025 firefox Firefox/2.0.0.9

I have the Firefox above with the AdBlock add on.  I disable AdBlock and the problem still occurs.  It did not occur with the old version of Hotmail.  It does not occur with IE7 (which I hate using).  There are bitches about it on blogs, so I don't think it is my hardware/software build.

Procedure:

1) read an email message.
2) click "Reply" or "Forward"
3) (screen changes/repaints)
4) the text of the original email is tossed into the editing box with no
 line terminators.  In addition, the headers are damaged.  The message
 is unreadable and can scare away business clients.
5a) cutting/pasting doesn't fix the problem.
6a) tried making mods in the "about:config" area (suggested from the
web) - this fixed the problem the first time, but no subsequent times.
Bizarre, I know, but true.



Reproducible: Always

Steps to Reproduce:
1. (see the summary above)
2. use either "Reply" or "Forward" - anything that fills the edit window with 
 the previous message.
3.
Actual Results:  
See summary.

Expected Results:  
Properly tracked the original message with line terminators and
intact message "To:/From:" header information.

See summary.  Lots of people know about this and are bitching about it - bitching about MSN, of course -- lol.

I saw a few "Hotmail" bugs, but they were more of the variety "Hotmail" does not work - which isn't very helpful.  If you get a Vista machine, with Firefox ... and you follow the steps above ... it will happen every time.

Don't know if this is an "Evangilize Bug" - which is where I started - but
this is an ideal "kill Microsoft" forever test case.

I'm gonna file this as "Major", cuz lots of people use Hotmail, and compatibility with it seems to me to be a major feature.

Comment 1

[Serge Gautherie (:sgautherie)]

Can you reproduce with Firefox v2.0.0.14 ?

Comment 2

[u88484]

This bug was reported using a version of Firefox that security and stability updates are no longer provided for.  All users are strongly encouraged to upgrade to Firefox 3 by selecting 'Check for Updates' in the Help menu or by going to http://www.mozilla.com/en-US/firefox/firefox.html

If you can no longer reproduce this bug using the latest Firefox 3.0.x version, please change the status of this bug to 'RESOLVED' 'WORKSFORME'.

If you can still reproduce this bug, please provide additional details to help resolve this issue.

Comment 3

[Kevin Brosnan]

Closing as incomplete. For issues with Firefox https://support.mozilla.com/en-US/kb/Ask+a+question is a good first stop.