405209 - Since version 2.0.0.9 i can only use Firefox ONE time and then a reinstall is necessary

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Andre Ryl]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9

I upgraded Firefox to version 2.0.0.9 some days ago. The problem is as follows: after the installation surfing was fine, as usual. When surfing was finished, i closed the browser. Several minutes later I restarted the browser, which instantly told me, that Firefox cant find the page, i use to open first (i.e. Google). I tried another page - same response. I have to completely reinstall Firefox and then it works. The problem: when i close the browser and reopen it again the same procedure as descrivebd above happens/is necessary to get the browser to work. As i told: that did not happen until version 2.0.0.8. Can you help - please?!  P.S. This does not happen with the Internet Explorer from Microsoft.

Regards
Andre Ryl

Reproducible: Always

Steps to Reproduce:
1. Open the browser after a NEW installation
2. Surf through the net and then close the browser
3. Restart the browser and it wont work until you do a complete reinstallation.


Expected Results:  
as described above (since version 2.0.0.9.)

Comment 1

[Mats Palmgren (inactive)]

Does it work if you start Firefox in Safe Mode?
(it temporarily disables add-ons and themes, this test will help us narrow
down the cause of the problem) --  See http://kb.mozillazine.org/Safe_Mode

Comment 2

[Matthias Versen [:Matti]]

Which kind of third-party Firewall are you using and did you (as I expect if you have connection problems) re-add your Firefox entry in the Firewall configuration ??

Comment 3

[Andre Ryl]

Hi mats,

if I start Firefox in safe-mode, it still is the same problem.

Regards
Andre Ryl

Comment 4

[Andre Ryl]

Hi Mats,

i turned off the vista-firewall. I use G-Data, but this problem has only occured since Firefox 2.0.0.9.

regards
Andre Ryl

Comment 5

[Matthias Versen [:Matti]]

>i turned off the vista-firewall. I use G-Data, but this problem has only
>occured since Firefox 2.0.0.9.

You have only answered 50% of my question...
(I asked if you already removed the firefox entry from your firewall config and added it again)

Comment 6

[Mats Palmgren (inactive)]

Andre, does the problem still occur?  If so, there are some troubleshooting
tips at http://kb.mozillazine.org/Firewalls that might help you.
Please let us know if that helps.

Comment 7

[Tyler Downer [He/Him]]

This bug was originally reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.6 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 8

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.