416724 - Latest Firefox update cause screen shutdown

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Jason]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11

I have updated firefox a few times now with the lateste version (7th Feb) and each time after installing my screen goes blank with the exception of the cursor which just keeps flashing. The problem is fixed when I unistall the latest update

Reproducible: Always

Steps to Reproduce:
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Comment 1

[Ria Klaassen (not reading all bugmail)]

Just to exclude extension / theme problems; does the problem also happen in safe-mode?
http://kb.mozillazine.org/Safe_Mode_(Firefox)

Comment 2

[[:Cww]]

Also, try making a new profile using profile manager: http://support.mozilla.com/kb/Managing+profiles

Comment 3

[Tyler Downer [He/Him]]

This bug was originally reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.6 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.