423114 - Lost all passwords

Status: RESOLVED INCOMPLETE

(Toolkit :: Password Manager, defect)

Description

[spEctoRius]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; uk; rv:1.9b4) Gecko/2008030714 Firefox/3.0b4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; uk; rv:1.9b4) Gecko/2008030714 Firefox/3.0b4

Yesterday it was ok, and today all my passwords disappeared. Master password is still there and it is the same. Thank god i have backup

Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Comment 1

[spEctoRius]

in firebug i detected an firefox error:

in C:/Program Files/Mozilla/Firefox 3/components/nsLoginManager.js

Cc[contractID] is undefined
[Break on this error] this.__storage = Cc[contractID].

Comment 2

[Justin Dolske [:Dolske]]

Please attach some logging as described in http://wiki.mozilla.org/Firefox:Password_Manager_Debugging

Perchance have you been using some experimental password storage extension? What extensions are you using?

Comment 3

[spEctoRius]

> Perchance have you been using some experimental password storage extension?
no

> What extensions are you using?
AdBlock Plus 0.7.5.3
Console2 0.1.9
Download Statusbar 0.9.6.1
Fancy Numbered Tabs 1.1
FaviconizeTab 0.9.7.5
FEBE 5.3.1
Firebug 1.1.0b12
Firecookie 0.0.5
Flashgot 0.8.8
Foxmarks Bookmark Synchronizer 2.0.44.6 (experimental beta for Firefox3)
IE Tab 1.5.20080310
IE View Lite 1.3.3
johnycache 1.0.2
Password Exporter 1.1
PermaTabs 1.7.0
SeoQuake 2.0.11

Comment 4

[spEctoRius]

Attachment: Error Console Log

Comment 5

[Justin Dolske [:Dolske]]

Error: Cc[contractID] is undefined
Source file: file:///C:/Program%20Files/Mozilla/Firefox%203/components/nsLoginManager.js
Line: 103

That's strange, because that shouldn't fail unless there was some problem during component registration.

Gavin noticed that your install patch is unusual... Firefox normally installs itself into C:\Program Files\Firefox, not C:\Program Files\Mozilla\Firefox... Did you install Firefox in some odd way or move things around?

Also, can you look for C:\Program Files\Mozilla\Firefox\components\storage-Legacy.js, and attach it here?

Comment 6

[spEctoRius]

(In reply to comment #5)
> Gavin noticed that your install patch is unusual... Firefox normally installs
> itself into C:\Program Files\Firefox, not C:\Program Files\Mozilla\Firefox...
> Did you install Firefox in some odd way or move things around?

I choose Custom install, cause i have 3 different versions of the FF: FF 2 (can`t remember when was the last run), FF 3 Beta 4 and FF3 Minefield. But on pre beta 3 minefields was very unstable, so when was released Beta 4 RC 1, i installed RC1 and using it until RC2, then released Beta 4, and i installed official Beta 4, and now don`t using minefield.  And i also using Thunderbird.

> 
> Also, can you look for C:\Program
> Files\Mozilla\Firefox\components\storage-Legacy.js, and attach it here?

ok

Comment 7

[spEctoRius]

Attachment: storage-Legacy.js

Comment 8

[spEctoRius]

> But on pre beta 3 minefields was very unstable

mean pre beta 4 :)

Comment 9

[Justin Dolske [:Dolske]]

Are passwords still broken if you start in safe mode (see http://support.mozilla.com/en-US/kb/Safe+Mode)? If not, then try disabling extensions one by one until you find one causing the problem?

Comment 10

[spEctoRius]

I run safe-mode and passwords there. then i go into normal mode and passwords there ;)

Comment 11

[Justin Dolske [:Dolske]]

So, you can't reproduce this now?

Comment 12

[spEctoRius]

Yeap, i can`t. And IMHO, this is not an a extension problem, but if it is extension, than it can be IETab, or IE View Lite, or FlashGot, cause they was last updated before passwords disappear.
BTW, maybe this thing is connect. At this moment i can`t see extensions in Add-ons window. All tabs buttons is visible, even languages, but ALL this tabs is now empty =(

Comment 13

[Justin Dolske [:Dolske]]

Hmm, well, then there's not much else I can think of to do here. I've not seen other reports of this problem, so I can only assume it was caused by something unique to your system and/or profile.

Comment 14

[Keith]

Justin, I reported this problem last year, and you told me the same exact thing.

The problem is common.

The only thing to note is that the passwords DO come back. Usually with a Firefox restart, although sometimes you have to do a system restart.

From what I'm seeing, it seems that Spect just up and panicked, assuming they were gone for good. They're not.

But this has been an ongoing issue w/Firefox for the last several versions.

Comment 15

[spEctoRius]

Before update to B5 entire content in Add-don manager was disappeared  and i`m pretty sure it somehow connected to password disappear. Also password come back after restart in safe-mode, addons was invisible even their, and none restart firefox none computer helped.

Comment 16

[Justin Dolske [:Dolske]]

The problem is that there's nothing to work on here. Just a vague problem that can't be reproduced and has no likely or suspect cause. You claim the problem is "common" but I just don't see the evidence for that.

Comment 17

[spEctoRius]

If problem is very rare than it`s not a ff bug?