Closed Bug 4243 Opened 25 years ago Closed 25 years ago

Reopening bug leaves resolution

Categories

(Bugzilla :: Bugzilla-General, defect, P3)

Product:
Bugzilla
Component:
Bugzilla-General
Platform:
Other
Other
Type:
defect

Tracking

()

Status:
VERIFIED FIXED
Milestone:
Bugzilla old

People

(Reporter: ian, Assigned: terry)

Details

When you reopen a RESOLVED FIXED bug, it becomes REOPENED FIXED, and so one has
to then make it REOPENED without fixed. This is a pain, and causes undue amounts
of spam... :-)

Could something be changed? eg, change the radio buttons to:

  ( ) Reopen bug and clear resolution
  ( ) Reopen bug and leave resolution field

Thanks.
Reassigning to dmose@mozilla.org, who now has front-line responsibility for
all Bonsai and Bugzilla bugs.
Reassigning back to me.  That stuff about me no longer being the front-line
person responsible for Bugzilla and Bonsai turned out to be short-lived.
Please pardon our confusion, and I'm very sorry about the spam.
Is there any case where you *would* want to leave the resolution field as-is when
reopening the bug?
Terry: This must be a trivial bug to fix, but it is resulting in leger spending
a while each day finding all bugs that have been reopened but not had their
resolution cleared so that he can clear them. Fix this bug, for his sake,
please.... :-)
Jan --

This behavior was originally specified way back in BugSplat days.  It was
requested by the QA department there.  Do you remember why?  *I* don't.  What is
your opinion on this issue?
Maybe this two-step process was a clumsy way of verifying the reopen? If so, my
suggestion for bug 13534 (a single `Verified' flag, to verify all changes in
status) would fix this.
I can't think of a good reason for this behavior.  reopened fixed is not a
sensible state -- the only execuse it that it shows you the bug was once
"fixed", but the activity gives you that anyway.
Status: NEW → ASSIGNED
I think the argument was (not that I agree with it) that you could really easily
query for that, whereas doing the query based on the activity log is difficult
to impossible.
I see not problem with having a reopened bug clear it's resolution 
automatically.  I came in late to Bugsplat just 2 years ago.  I have no idea  
why this is like this.
Well, OK, then.

Fixed.  REOPENing a bug will now clear the resolution.
Status: ASSIGNED → RESOLVED
Closed: 25 years ago
Resolution: --- → FIXED
Yep...works great...marking Verified...thanks!
Status: RESOLVED → VERIFIED
Yep...works great...marking Verified...thanks!
Moving to Bugzilla product
Component: Bugzilla → Bugzilla-General
Product: Webtools → Bugzilla
QA Contact: matty
Target Milestone: --- → Bugzilla old
Version: other → unspecified
QA Contact: matty_is_a_geek → default-qa
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