426467 - download stats periodically forgotten for extension

Status: VERIFIED DUPLICATE of bug 473716

(addons.mozilla.org Graveyard :: Statistics, defect)

Description

[Dave Garrett]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.13) Gecko/20080208 Mandriva/2.0.0.13-1.1mdv2008.0 (2008.0) Firefox/2.0.0.13
Build Identifier: 

Not sure when this started, but it worked fine the other day.  Flagfox is currently set to have its stats public, however as of this moment they're missing.  (also missing when logged in)  I get the error message "We don't have any data for your add-on yet. Please check back in a few days."  Total downloads shows as zero, yet downloads in the last 7 days and active daily users still show correctly, and the developer control panel still shows a number for the total.  All other stats functions are unaccessible.  The usage of "yet" implies it thinks this is a new add-on, so I'm posting this report here for someone to look at.  (marked as critical, as per the definition including potential data loss)

I've checked a handful of other extensions with their stats set public, and I haven't found any other broken ones.  If this is resolved at some point I'll close the report myself, however I'd like this to be looked into nonetheless as it could happen again to someone else.

Reproducible: Always

Comment 1

[Justin Scott [:fligtar]]

I can't reproduce this - everything looks fine for me on that page.

Comment 2

[Dave Garrett]

Ditto.  Looks like I just had to wait a little longer as it's working now.  Must've only been down for a matter of hours or so.

Regardless, something exploded somewhere for a while there and it should be looked into.

Closing.  Please re-open if this happens again with someone else.

Comment 3

[Dave Garrett]

Attachment: screenshot

Happened again.  Attaching screenshot this time.

Can someone else check this to confirm?  It must come and go.

Comment 4

[Dave Garrett]

Well, it's working again.  Seeing as it happened multiple times, something isn't right somewhere, though I have no clue how one would attempt to reproduce.

I'll leave this open for the time being.  Hopefully someone can look into this at some point.

Comment 5

[Dave Garrett]

(never confirmed this; might as well do so now)

Flagfox currently shows "545,365 Active Daily Users On Wednesday, Aug. 20" and "8 Total Downloads Since Oct. 2, 2007". Has a graph this time, though.

Comment 6

[Dave Garrett]

Forward duping. Should hopefully be fixed now.

Comment 7

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified dup