Closed Bug 431232 Opened 16 years ago Closed 15 years ago

software update firefox 2.0.0.14 from 2.0.0.13

Categories

(Toolkit :: Application Update, defect)

Product:
Toolkit
Component:
Application Update
Version:
1.8 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 410155

People

(Reporter: woodside, Unassigned)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.13) Gecko/20080311 firefox/2.0.0.13

For a week now I've tried to update to Firefox 2.0.0.14 from 2.0.0.13 but never quite happens. 

Reproducible: Always

Steps to Reproduce:
1.pop up says update available
2.download then restart
3.update failed -partial update could not be applied
4.full update downloaded
5 repeat
Actual Results:  
First I get the downloading update window which seems to take ages.then after some time I'm asked to restart firefox. Firefox restarts but the update window says Update Failed - The partial Update could not be applied. Firefox will try again by downloading a complete update. So I click 'Next' and the update downloads and is verified and I click 'restart firefox now'. Firefox restarts in 2.0.0.13 and the software update window says 'Update Available' etc 2.0.0.14 it is strongly blah blah blah. Then I start all over again. Very frustrating.
Please attach <firefox_install_dir>/updates/last-update.log, after making sure the file was recently modified. Probably this is bug 340535, the log will confirm/disprove this.
Nick thanks for the swift reply. The last-update.log is dated 30 jun 2007. I think it might be quicker to uninstall 2.0.0.13 and download & install 2.0.0.14 as a whole.
Jonathan, that's probably the best solution on your side but doesn't help the developers to fix this issue. You are seeing probably two different bugs. That it takes ages happens probably due to bug 407508. The other part is more interesting. You have sufficient rights? Your last-update.log is too old. In which folder it has been placed? Can you search on C:\ for other instances?

Personally I don't think that this bug is related or a dupe of bug 340535.
Version: unspecified → 2.0 Branch
Product: Firefox → Toolkit
Could you please attach the install.log in the installation directory? Thanks
btw: the takes ages part would be bug 353182.
No attachments attached in reply to comment #1 or comment #4 so duping over to bug 410155 which this bug is a dupe of.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → DUPLICATE
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