435831 - Firepass does not work on Firefox/3.0 RC1

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ivar Snaaijer]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9) Gecko/2008051206 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9) Gecko/2008051206 Firefox/3.0

The Firepass VPN software does not work on the RC1 release of Firefox

Reproducible: Always

Steps to Reproduce:
1. go to firepass protected site (a non disclosed customer)
2. The normal identification process does not work, click the link
2. login
3. select full network option (the only option I have)
4. pop-up opens and tries to set-up a VPN connection
5. after a time-out an error message appears
Actual Results:  
No VPN connection is available

Expected Results:  
A VPN connection that allows for connection to the customer's servers

This did work in the latest version of FireFox 2.

Comment 1

[Chris Lawson (gone)]

Absent any explanation of why this was filed as a TE bug, I'm kicking this to Firefox:General for further triage.

Comment 2

[Ivar Snaaijer]

I classified it myself as such. 

I have contacted the company by mail, and it seems to have been forwarded to the support department, and I got a reply to send in my serial number. I have tried to explain that I was not a customer, but just want to let them know that their product does not work properly on the release candidate of the new version of Firefox. 

I got a reply requesting my serial number. 

I tried again to explain that I'm just a onetime user and found out that version X of their product does not work on FF3RC1. I have not heard since. 

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.9 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.