441649 - Firefox 3.0 Crash Report [@ nsBaseWidget::RemoveChild(nsIWidget*) ] - metasearch addon

Status: RESOLVED FIXED

(Toolkit :: Blocklist Policy Requests, defect)

Description

[chris hofmann]

ted spotted this topcrash on firefox 3 after database clean up work

0  	xul.dll  	nsBaseWidget::RemoveChild  	 mozilla/widget/src/xpwidgets/nsBaseWidget.cpp:345
1 	xsupport.dll 	xsupport.dll@0x114d 	
2 	xul.dll 	XPCWrappedNative::CallMethod 	mozilla/js/src/xpconnect/src/xpcwrappednative.cpp:2393
3 	xul.dll 	XPC_WN_CallMethod 	mozilla/js/src/xpconnect/src/xpcwrappednativejsops.cpp:1473
4 	js3250.dll 	js_Invoke 	mozilla/js/src/jsinterp.c:1297
5 	js3250.dll 	js_Interpret 	mozilla/js/src/jsinterp.c:4852
6 	js3250.dll 	js_Invoke 	mozilla/js/src/jsinterp.c:1313
7 	xul.dll 	nsXPCWrappedJSClass::CallMethod 	mozilla/js/src/xpconnect/src/xpcwrappedjsclass.cpp:1523
8 	xul.dll 	nsXPCWrappedJS::CallMethod 	mozilla/js/src/xpconnect/src/xpcwrappedjs.cpp:559
9 	xul.dll 	PrepareAndDispatch 	mozilla/xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp:114
10 	xul.dll 	SharedStub 	mozilla/xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp:141
11 	xul.dll 	nsEventListenerManager::HandleEventSubType 	mozilla/content/events/src/nsEventListenerManager.cpp:1080

all of he reports seem to showing binary components from this extension

http://www.crawler.com/products/toolbar.aspx

and users don't have a clue about what is causing their startup crash..  comements:

> will not start up don't know what the problem is.

> Unable to access web via Mizilla Firefox 3.0 due to crashes. Can ony access web by using "safe mode."

> STOP THIS MADNESS! I USED TO LOVE FIREFOX BUT NOT ANYMORE! This stupid screen has poped up for 3 days! Do not make me go back to Internet Explorer!

a quick scan of several reports shows that all crashes may be associated with

xshared.dll  	1.0.0.42

here is what prevx has to say about the .dll that appears related to the crash


http://www.prevx.com/filenames/2114591682775330811-0/XSHARED.DLL.html

What we know about XSHARED.DLL:
The filename XSHARED.DLL was first seen on May 28 2008 in SPAIN. It has also been seen in the following geographical regions of the Prevx community:

    * The UNITED STATES on Jun 2 2008
    * The EUROPEAN UNION on Jun 2 2008

The filename XSHARED.DLL is used by multiple object types including Dynamic Link LIbraries,objects.
The most common file size is 343,552 bytes. But the following file sizes have also been seen:

    * 361,984 bytes
    * 1,167,964,050 bytes

These files may have the following Vendor, Product, Version Information in the file header Crawler.com; Crawler Firefox Shared Library;

    * The following Vendor, Product, Version Information has also been reported:

Crawler.com; Crawler Firefox Shared Library; 1.0.0.42
XSHARED.DLL has been seen to perform the following behavior(s):

    * The Process is polymorphic and can change its structure

XSHARED.DLL has been the subject of the following behavior(s):

    * Created as a process on disk
    * Deleted as a process from disk
    * Registered as a Dynamic Link Library File

XSHARED.DLL can also use the following file names:

    * A0046354.DLL
    * A0177030.DLL
    * A0005619.DLL

Comment 1

[chris hofmann]

looks like a candidate for blocking/sumo doc

Comment 2

[chris hofmann]

I left a ticket at http://www.crawler.com/Support.aspx in hopes of getting a contact or response.

Question: xshared.dll 1.0.0.42 in crawler addon not compatible with Firefox 3.0
6/24/2008 1:34:51 PM
Name: Chris Hofmann
Email: <[e-mail]>

Subject: xshared.dll 1.0.0.42 in crawler addon not compatible with Firefox 3.0
Question Description:

There are more details in our bug report
https://bugzilla.mozilla.org/show_bug.cgi?id=441649 please
provide comment there on possible diagnosis or a fix, or
contact me as soon as possible.

Comment 3

[David Tenser [:djst]]

Really interesting. Are all those comments coming from the crash report data? ("STOP THIS MADNESS!" etc)

So the solution is to start Firefox in safe mode and uninstall the extension?

Comment 4

[chris hofmann]

yes, that is the theory to be tested..

Comment 5

[(not currently active) Ted Mielczarek]

I did see one comment in a crash report indicating that the user knew it was from this extension, but most of them are the usual "why is my firefox crashing?"

Comment 6

[Mike Beltzner [:beltzner, not reading bugmail]]

Dupe of bug 441276?

Comment 7

[Mike Beltzner [:beltzner, not reading bugmail]]

--> addons.mozilla.org::Blocklisting

This continues to be our #1 crash on Windows.

Comment 8

[Justin Scott [:fligtar]]

SQL to blocklist verison 1.2 in Firefox 3:

INSERT INTO blitems (guid, min, max, created, modified) VALUES('{4B3803EA-5230-4DC3-A7FC-33638F3D3542}', '1.2', '1.2', NOW(), NOW());

INSERT INTO blapps (blitem_id, guid, min, max, created, modified) VALUES((SELECT id FROM blitems WHERE guid='{4B3803EA-5230-4DC3-A7FC-33638F3D3542}'), '{ec8030f7-c20a-464f-9b0e-13a3a9e97384}', '3.0a1', '*', NOW(), NOW());

Installed the add-on in Windows and reproduced Firefox crashing on startup every time. Crashing did not occur after the add-on was blocklisted. I only blocked version 1.2 because I didn't see any other version numbers around on the site. 

Comment 9

[Justin Scott [:fligtar]]

Attachment: blocklist xml after SQL applied

Comment 10

[Justin Scott [:fligtar]]

Attachment: mozilla.com blocklist patch

Comment 12

[(not currently active) Ted Mielczarek]

actually this looks like the #1 and #2 topcrash, somehow some of the crash reports don't have symbols, but looking at them they have the same stack.

Comment 13

[(not currently active) Ted Mielczarek]

I filed bug 442234 about some of those reports not having symbols.

Comment 14

[Samuel Sidler (old account; do not CC)]

morgamic, can we get this reviewed so we can blocklist this add-on?

Comment 15

[Michael Morgan [:morgamic]]

Comment on attachment 326639 [details] [diff] [review]
mozilla.com blocklist patch

I can add this to the blocklist info page after the SQL is run.

Comment 16

[Justin Scott [:fligtar]]

Filed bug 444124 to run the blocklist SQL.

Comment 17

[Justin Scott [:fligtar]]

Checked in mozilla.com update in r16798. morgamic, can you push live?

Comment 18

[Justin Scott [:fligtar]]

mozilla.com update was pushed live.

Comment 19

[chris hofmann]

looks like it did the trick...  no longer in the top 100 looking at latest 3.0.1 top crashes.

Comment 20

[Rowdy]

Attachment: Bug 441649 - Firefox 3.0 Crash Report [@ nsBaseWidget::RemoveChild(nsIWidget*) ] - metasearch addon

Comment 21

[Dave Miller [:justdave]]

The content of attachment 375533 [details] has been deleted by
    Dave Miller [:justdave] <[e-mail]>
who provided the following reason:

Windows EXE file, unrelated to bug

The token used to delete this attachment was generated at 2009-05-03 14:40:24 PDT.