442807 - bookmarks are gone after upgrade

Status: RESOLVED INCOMPLETE

(Firefox :: Bookmarks & History, defect)

Description

[Heather]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14

I had to restart the computer because something went wrong with youtube, so when I opened FF, it showed 1 of my add-ons had updates, and after I removed the de.li.cious thing, it came back. All my addons are here but the thing that really bothers me is that all my  bookmarks and favorites are gone. And, the thing that shows when you just download FF came up...so my computer thinks that i just got firefox...i don't know why....it didn't say "you have been upgraded" it says congratulations for downloading firefox! please click this x button to start browsing" kind of thing...but all my passwords are here, and my history is still safe...i am still logged into sites that I checked remember me...youtube works now though...this happened at 8:09 pm EST

Reproducible: Didn't try

Steps to Reproduce:
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Comment 1

[Stephanie Daugherty [:sdaugherty]]

Please see http://support.mozilla.com/en-US/kb/Lost+Bookmarks - and read the following if you need further assistance.

This bug report seems to be a support request. You will probably find a solution to your problem more quickly at http://support.mozilla.com – if you can't quickly find an answer in the knowledge base there, the forums are filled with helpful people that will help you get to the bottom of your problem.

Bugzilla is used to track issues so that developers can resolve them in future releases of the software, not to provide solutions for individual problems. 

After using the support resources at the above link, if you still believe there's a problem in the software, please see http://developer.mozilla.org/en/docs/Bug_writing_guidelines for detailed information on how to write a bug report that is useful – and the people at the support forums above will also be able to help you gather the information we need for a useful report.

This report is now being closed for lack of information. If more information is added to the report that will enable us to understand the problem, it may be reopened. Thank you for your time, and good luck with your issue.