447980 - No sound is played on ANY website in any format

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Kathy]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16

The new version of Firefox plays no sound on any website in any format.  No add noise; no video sound; no audio sound; nothing. The same sites play sound just fine in IE 7.

Reproducible: Always

Steps to Reproduce:
1. Open any audio video file 
2. Click "play" to play the file
3.  File plays with no sound

Comment 1

[Matthias Versen [:Matti]]

with "any format" you mean which used plugins that are not playing sound ?
Firefox doesn't play sound itself..
Do you mean only that the flash player doesn't play sound ?
Which Version of this plugin are you using. loook in about:plugins to get the plugin version.

Comment 2

[Kathy]

I know firefox does not play sound itself.  I have no idea what plug-in is being accessed.  All I know is that immediately after upgrading to the latest version of firefox - all sound - no matter how that sound is suppose to be created - no longer plays when using firefox.  I can have the same web page opened in IE and the sound plays so I know my speakers work.

It can be music on Myspace - a video at Comedy Central - an audio only file at cnn.com - it can even be one of those stupid advertisements that when you mouseover the graphic a sound is played.  I get nothing - no sound when browsing in firefox.

Comment 3

[Matthias Versen [:Matti]]

If you right click for example on a video, you should be able to see which plugin is used.
We have a few people with such a problem, one solution for them was to install the flash 10 beta, you could try that but it's a beta and some pages will not work with this plugin.
http://labs.adobe.com/downloads/flashplayer10.html

Comment 4

[Kathy]

After shutting down the pc (power off) and restarting, the problem seems to have fixed itself.  If it happens again, I'll make a note using the info you provided above. Thank you.

Comment 5

[Matthias Versen [:Matti]]

marking worksforme in that case.
Please reopen if you get this again