457511 - Update to 3.0.3 won’t install

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Mark Heijl]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; nl; rv:1.9.0.2) Gecko/2008091620 Firefox/3.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; nl; rv:1.9.0.2) Gecko/2008091620 Firefox/3.0.2

After downloading the update to 3.0.3 Firefox asks for a restart. When performed, it produces an error message and the update is not installed.

Reproducible: Always

Steps to Reproduce:
1. Click Help > Apply downloaded update now...
2. The rest will follow
Actual Results:  
No real results, just a not applied update.

Expected Results:  
Applied update

Comment 1

[Mark Heijl]

Attachment: first popup window (normal)

Comment 2

[Mark Heijl]

Attachment: second popup screen (not expected)

Sorry, the attachments are in Dutch. But I’m sure you get the point ;)

Comment 3

[Matthias Versen [:Matti]]

Did you already tried :
http://support.mozilla.com/en-US/kb/Software+Update+Failed+-+One+or+more+files+could+not+be+updated

Comment 4

[Mark Heijl]

(In reply to comment #3)
> Did you already tried :
> http://support.mozilla.com/en-US/kb/Software+Update+Failed+-+One+or+more+files+could+not+be+updated

That’s not the error message I got, although it resembles it. In this case, the message asks me to check whether another version of Firefox is already running (it isn’t). It might have been a corrupted update, I don’t know. I downloaded and installed the full version in the meantime and that went well.

Comment 5

[Carsten Book [:Tomcat]]

Are any other firefox.exe processes running when you install the Update ?

Does this Problem happen when you use the Firefox Default Theme ?

Comment 6

[Mark Heijl]

No, no firefox.exe processes running (I checked in the task manager). Theme used is Littlefox. I updated my other computer today (same theme) and it went smoothly. Looks a bit like the update file was damaged during the download.

Comment 7

[Robert Strong (they/them - no direct email)]

Mark, is this still happening?

Comment 8

[Mark Heijl]

Not to me no, and I am on 3.0.7 now. I guess this can be closed now.

Comment 9

[Matthias Versen [:Matti]]

great !