Closed Bug 460150 Opened 16 years ago Closed 16 years ago

Downloading Files Causes Firefox 3.1b to Crash

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: computerbp13, Unassigned)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b1) Gecko/20081007 Firefox/3.1b1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b1) Gecko/20081007 Firefox/3.1b1

When downloading a file or file(s) Firefox 3.1b crashes when the download manager opens

Reproducible: Always

Steps to Reproduce:
1. Download a file
2.
3.
Actual Results:  
Firefox Crashes

Expected Results:  
Firefox Should Download the File
Here's the code:
8136ee6b-9a3c-11dd-9b36-001cc45a2ce4
and a link to the report:
http://crash-stats.mozilla.com/report/index/8136ee6b-9a3c-11dd-9b36-001cc45a2ce4
Thanks for the crash ID.

0  	npietab.dll  	npietab.dll@0x19ca1  	 

This is no Firefox Dll, I think it belongs to the Ietab addon.
Please report this to the developer of that addon.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → INVALID
So I disabled IE Tab and it's still crashing!!
IEtab installs a plugin, type about:plugins and you should see it, it's the npieTAB.dll (np*.dll = Netscape Plugin).
It's possible that this plugin isn't disabled if you disabled the addon.
Either uninstall Ietab for a test and confirm that the plugin is gone or locate the npietab.dll and rename it for example to npietab.old

The plugin part is causing the crash from the crash id in comment #2.
You can post another crash ID to be sure that you posted the correct ID.
I got the right ID (8136ee6b-9a3c-11dd-9b36-001cc45a2ce4) and uninstalled IETabs but Firefox still crashes when a file is downloaded. The only difference is instead of a Mozilla Crash window coming up, Vista comes up with the "This program is not responding" message and closes Firefox (right before the download finishes).
Please enter about:plugins and confirm that the IEtab plugin isn't listed anymore.

If it's gone run Firefox in the Firefox safemode :
http://support.mozilla.com/en-US/kb/Safe+Mode

If it still hangs then please create a new profile for testing:
http://support.mozilla.com/en-US/kb/Managing+profiles
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