462626 - Whenever I open few sites Firefox gets crashed (Closes all Firefox windows unexpectedly).

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Puneeth]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

When I open http://www.intel.com/products/motherboard/index.htm and few other sites, some times Firefox just closes or Windows pops firefox needs to be closed and asks to report the issue to Microsoft.

Reproducible: Always

Steps to Reproduce:
1.Open site http://www.intel.com/products/motherboard/index.htm
2.Firefox closes!
3.
Actual Results:  
Firefox closes

Expected Results:  
to be running

Machine details:
================
Win XP with SP2 32 bit
Intel core 2 quad
Intel DG 33tl
2 GB DDR2
FireFox 3.0.3

Add ons:
========
AVG free 8.0
DAP 8.6
Adobe Reader 8
Java SE 6
Quick time 6.5
Real Player 11 (plugin version 6)
Shockwave flash 6

Comment 1

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

I tested http://www.intel.com/products/motherboard/index.htm with a new profile and I don't crash. Have you tried:

- updating your plugins
- Firefox's safe-mode to exclude extension/theme problems
- a new profile
- a reinstall in a new empty folder? 

http://support.mozilla.com/en-US/kb/Safe+Mode
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Other possible causes: http://support.mozilla.com/tiki-searchresults.php?locale=en-US&q=crash&sa=

Comment 2

[Tyler Downer [He/Him]]

Read http://quality.mozilla.org/bug-writing-guidelines for more info on getting proper crash information for Bugzilla.

Comment 3

[Puneeth]

I will go through http://quality.mozilla.org/bug-writing-guidelines and get the crash info shortly

Comment 4

[Puneeth]

http://quality.mozilla.org/bug-writing-guidelines
PAGE NOT FOUND!!!!!!

Comment 5

[Ria Klaassen (not reading all bugmail)]

https://developer.mozilla.org/en/Bug_writing_guidelines
Please do also the trouble shooting steps in comment 1, for the problem needs to be reproducible.

Comment 6

[Tyler Downer [He/Him]]

The page on quality.mozilla.org is currently down due to a redesign, it will be back soon.

Comment 7

[Puneeth]

I did try re-installing firefox in new empty folder and updating all other addons but I did see the crash but this time not with http://www.intel.com/products/motherboard/index.htm, this time it was with http://news.softpedia.com/news/GTA-San-Andreas-system-requirements-1586.shtml

Error signature:
AppName: firefox.exe
AppVer: 1.9.0.3071
ModName: msvcr80.dll
ModVer: 8.0.50727.762
Offset: 0004ef67

Comment 8

[Puneeth]

Attachment: Crash report by windows

Comment 9

[timeless]

have you considered actually reading the urls we've pasted into this bug?

https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 10

[Puneeth]

I do not see any mozilla crash reporter after crash and also I do not see any content specified @ %APPDATA%\Mozilla\Firefox\Crash Reports\. I have updated to firefox 3.0.4 and still I see the issue, firefox just gets closed automatically!!!

Comment 11

[Puneeth]

Yes! I found the culprit for causing crash of Firefox 3.0.5, it was AVG safe search 8.0. I disabled it. everything is fine now.