464715 - Printer Activation Error - Can't print from Internet.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Jo Ivester]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

Windows platform.  HP Photosmart All-in-One printer.  Whenever I try to print
from the Internet, I get a pop-up box titled "Activation Error."  The message
inside says "printer not activated; error code - 30."  I used to be able to
print from Mozilla Firefox and I still can do so from other browsers.  I've
been unable to print from the Internet using Firefox for several weeks.

Reproducible: Always

Steps to Reproduce:
1. Go to Internet.
2. Select print.
3.
Actual Results:  
Windows platform.  HP Photosmart All-in-One printer.  Whenever I try to print
from the Internet, I get a pop-up box titled "Activation Error."  The message
inside says "printer not activated; error code - 30."  I used to be able to
print from Mozilla Firefox and I still can do so from other browsers.  I've
been unable to print from the Internet using Firefox for several weeks.

Expected Results:  
Should have printed.

Comment 1

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 2

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.