465973 - Most recent 3.X versions freezes

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[JoJo]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4 (.NET CLR 3.5.30729)

This version and the one before it (the current version is worst) freeze CONSTANTLY. Especially when trying to scroll down. Page freezes, you have to wait 1-2 minutes to get it back. Been having to constantly restart Firefox. I am really disappointed. Should have stuck with the earlier versions but darn it, Firefox downloaded and installed it without my permission (yes, I kept clicking NO but guess what, it finally installed it anyway !). Just in the last 5 minutes I have had to re-start Firefox 3 times -- all on different web sites.

Reproducible: Always

Steps to Reproduce:
1. Go to a web site
2. Click anywhere, or especially try to scroll down. Or click a link to another page. Or click the back button. Anything.
3. Page freezes for a while.
Actual Results:  
See above.

Expected Results:  
NOT frozen.

Comment 1

[Ria Klaassen (not reading all bugmail)]

No problem here (windows XP). 
Does it also happen in safe-mode? http://support.mozilla.com/en-US/kb/Safe+Mode
For more possible causes see: http://kb.mozillazine.org/Firefox_hangs

Comment 2

[Tyler Downer [He/Him]]

Also, try in a new profile if the above does not work.

Comment 3

[Wayne Mery (:wsmwk)]

=> incomplete
please comment after following the above and you still see the problem

Comment 4

[JoJo]

Yes, I still have this problem.  The whole browser will just freeze -- can't click on anything (menus, scrollbar, nothing).  The rest of my open programs continue to operate properly.  The freeze generally lasts for about 1 minute or so.  Very frustrating.  It happens many times a day.

Comment 5

[Tyler Downer [He/Him]]

Have you tried the steps given above?

Comment 6

[Tyler Downer [He/Him]]

JoJo, have you tried following the steps that given for diagnosing your issue in comment 1? We need that info in order to find out what could be causing this issue.

Comment 7

[brillig]

Since I am having the same exact problem, I will follow the suggestions and report back. Sometimes, though, I can go for considerable time without a freeze. Note that this is not a crash, but a freeze. This is perhaps a clue: if I have Windows task manager open, on the Application tab, a duplicate entry for Firefox exists as long as Firefox is frozen but disappears afterwards. It says Not Responding during this time.

Comment 8

[brillig]

So far so good in safe mode. Should safe mode continue to work without a problem, what is my next step to determine what is happening in non-safe-mode?

Comment 9

[Tyler Downer [He/Him]]

If this happens in normal mode, but not in safe, it is 99% certain that it is an extension/theme that is causing this. Please disable them one by one, and try to figure out which is causing this. Alternatively, you can create a new profile, and install all the extensions you have in your old one until it hangs. Then, please report the issue to the extensions developer(s).

Comment 10

[brillig]

It took a while, but it occurred just now in safe mode. I've been running in normal mode for the past day or so and decided to switch to safe mode again. While playing a youtube video, everything in Firefox halted. Meanwhile, just as I described before, Windows task manager showed two instances of Firefox application during the freeze. As soon as the freeze finished, the second instance disappeared. While two instances were displayed, it also said, "Not responding".

Comment 11

[Tyler Downer [He/Him]]

OK, what version of flash are you using?

Comment 12

[brillig]

Using a flash version checker, I get WIN 10,0,22,87

Comment 13

[Tyler Downer [He/Him]]

Does this happen with the latest Firefox 3.5?

Comment 14

[Tyler Downer [He/Him]]

This is a mass search for Firefox General bugs filed against version 3.0 that are UNCO and have not been changed for 200 days.

Reporter, please update to Firefox 3.6.10 or alter. Firefox 3.0 is no longer supported and is no longer receiving updates. After you update, please create a fresh profile, http://support.mozilla.com/kb/managing+profiles, and test to see if your bug still exists. If you still the bug, then please post a comment with the version you tested against, and the problem. If the issue is no longer there, please set the RESOLUTION to  RESOLVED, WORKSFORME.

Comment 15

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.