469780 - everytime I try to download a file, browser closes and reports a bug

Status: RESOLVED INVALID

(Firefox :: File Handling, defect)

Description

[KWGPC]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4

this is a report given in vista after browser closing

Problem signature:
  Problem Event Name:	BEX
  Application Name:	firefox.exe
  Application Version:	1.9.0.3224
  Application Timestamp:	49094c66
  Fault Module Name:	CybDefCom.dll_unloaded
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	46153456
  Exception Offset:	100232ae
  Exception Code:	c0000005
  Exception Data:	00000008
  OS Version:	6.0.6000.2.0.0.256.1
  Locale ID:	1033
  Additional Information 1:	2b5e
  Additional Information 2:	d41d8cd98f00b204e9800998ecf8427e
  Additional Information 3:	3c2b
  Additional Information 4:	92ae8ec7273ee2de47d5964e99a2ad9b

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Reproducible: Always

Steps to Reproduce:
1.
2.
3.


Expected Results:  
should of downloaded file without the browser wanting to close all the time

Comment 1

[Matthias Versen [:Matti]]

This is caused by a bug in CybDefCom.dll which should belong to cyberdefender2.0.

Please provide a crash ID, read https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Firefox calls the local Antivirus software for scanning the file after downloading it but it seems that your AV software (cyberdefender 2.0) crashes.
Ycan disable the AV scanning in Firefox in about:config if you change browser.download.manager.scanWhenDone to false.

Comment 2

[rahilkamra]

Hi
I work for Cyberdefender Technical Support, we are working on it and will get back to you.

Comment 3

[Matthias Versen [:Matti]]

Additional Information:
Firefox calls the Windows API for the virus scanning. ( IOfficeAntiVirus , http://msdn.microsoft.com/en-us/library/ms537369.aspx )
We have also a Norton crasher in bugzilla (bug 458667) that only seem to happen if you install windows defender after Norton.

Ask if you have additional questions.

Comment 4

[rahilkamra]

Cyberdefender Technical Team checked it out and found that Antivirus 2009, which claims to be an antivirus program is responsible for the browser to crash and report a bug.

Comment 5

[Matthias Versen [:Matti]]

Thanks for the quick response from the Cyberdefender Support !
marking invalid as this is not a firefox bug