Closed
Bug 471996
Opened 16 years ago
Closed 13 years ago
is3 anti-spyware STOPzilla crashes [@ SGPrxy.dll@0x25de] (LSP) [@ SGPrxy.dll@0x259e ]
Categories
(Tech Evangelism Graveyard :: English US, defect)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: timeless, Assigned: mozilla)
References
Details
(Keywords: crash, topcrash, Whiteboard: [crashkill][crashkill-outreach])
Crash Data
someone needs to contact is3.com (they have a livechat, but it doesn't seem to be open 24x7). to anyone else reading this bug, it's not our fault. is3 has installed a Layered Service Provider (LSP) <http://en.wikipedia.org/wiki/Layered_Service_Provider> and it's buggy :). Signature @0x0 UUID ef4f3142-d2ee-4199-af45-0a7182081220 Time 2008-12-20 17:25:19-08 Uptime 76 Last Crash 115178 seconds before submission Product Firefox Version 3.2a1pre Build ID 20081219034805 Branch 1.9.2 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 15 model 6 stepping 2 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x0 0 @0x0 1 SGPrxy.dll SGPrxy.dll@0x25de 2 iS3lsp.dll iS3lsp.dll@0x4a16 3 ws2_32.dll ws2_32.dll@0x3355 4 ws2_32.dll ws2_32.dll@0x4a70 5 ws2_32.dll ws2_32.dll@0x4a07 6 ws2_32.dll ws2_32.dll@0x4810 7 ws2_32.dll ws2_32.dll@0x37b8 8 ws2_32.dll ws2_32.dll@0x41e7 9 SGPrxy.dll SGPrxy.dll@0x55de 10 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:436 11 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122 12 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/src/threadex.c:348 13 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/src/threadex.c:326 14 kernel32.dll kernel32.dll@0x44910 15 ntdll.dll ntdll.dll@0x3e4b5 16 ntdll.dll ntdll.dll@0x3e488 iS3lsp.dll 2.7.2.116 99F38803F0E24569A0C279C323312B8F1 iS3lsp.pdb SGPrxy.dll 5.0.20.72 FC6F5E74161C433EB843583DECF4326F1 SGPrxy.pdb iS3SploitChecker.dll 2.7.2.117 1290324675E449969278F0A50AA98B6F1 iS3SploitChecker.pdb iS3SiteBlocker.dll 2.7.2.117 447AD343F684449DA95570D1A2C00C1F1 iS3SiteBlocker.pdb
Comment 1•15 years ago
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A user on sumo with this crash (bp-7421a8b5-8302-4bdb-ad9e-c37602090422) fixed it by removing this LSP Confirming and moving to tech evangelism
Assignee: nobody → english-us
Status: UNCONFIRMED → NEW
Component: Shell Integration → English US
Ever confirmed: true
Product: Firefox → Tech Evangelism
QA Contact: shell.integration → english-us
Version: Trunk → unspecified
Comment 2•15 years ago
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I am getting these same Firefox crashes multiple times a day: Firefox 3.5 Crash Report [@ SGPrxy.dll@0x258e ] Get Help ID: f63c4543-5547-4c2a-b522-f014f2090710 Signature: SGPrxy.dll@0x258e * Details * Modules * Raw Dump Signature SGPrxy.dll@0x258e UUID f63c4543-5547-4c2a-b522-f014f2090710 Time 2009-07-10 17:49:09.280350 Uptime 1843 Last Crash 15808 seconds before submission Product Firefox Version 3.5 Build ID 20090624025744 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 15 stepping 13 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0xffffffffffc00257 User Comments Still another Firefox crash--not much of a surprise. Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 @0xffc00257 1 SGPrxy.dll SGPrxy.dll@0x258e 2 iS3lsp.dll iS3lsp.dll@0x4a66 3 ws2_32.dll ws2_32.dll@0x3355 4 ws2_32.dll ws2_32.dll@0x59d6 5 ws2_32.dll ws2_32.dll@0x48c7 6 ws2_32.dll ws2_32.dll@0x37b8 7 ws2_32.dll ws2_32.dll@0x41e7 8 SGPrxy.dll SGPrxy.dll@0x55ae 9 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426 10 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122 11 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/src/threadex.c:348 12 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/src/threadex.c:326 13 kernel32.dll kernel32.dll@0x44910 14 ntdll.dll ntdll.dll@0x3e4b5 15 ntdll.dll ntdll.dll@0x3e488
Comment 3•15 years ago
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Please report this to is3.com
Comment 4•15 years ago
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This is the #38 topcrash for Firefox 3.5.2.
Keywords: topcrash
Summary: is3 antispyware crashes [@ 0x0 - SGPrxy.dll@0x25de] (lsp) → is3 anti-spyware STOPzilla crashes [@ SGPrxy.dll] (LSP)
Updated•15 years ago
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Summary: is3 anti-spyware STOPzilla crashes [@ SGPrxy.dll] (LSP) → is3 anti-spyware STOPzilla crashes [@ SGPrxy.dll@0x25de] (LSP)
Updated•15 years ago
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Assignee: english-us → dsicore
Comment 5•15 years ago
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On the phone with them now.
thanks damon. jimd: i'm assigning the bug to you, this is merely a form of book keeping. when you guys have resolved it, you can merely provide some comment indicating a fixed version and we'll resolve this bug or something. thanks in advance for working with us. if you have any questions, just ask here, most likely zzxc will help you out.
Assignee: dsicore → mozilla
Comment 8•15 years ago
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FYI, [@SGPrxy.dll@0x259e ] is now #80 on the top crash list for Firefox 3.6b4: http://crash-stats.mozilla.com/query/query?product=Firefox&version=Firefox%3A3.6b4&date=&range_value=1&range_unit=weeks&query_search=signature&query_type=exact&query=&do_query=1
Summary: is3 anti-spyware STOPzilla crashes [@ SGPrxy.dll@0x25de] (LSP) → is3 anti-spyware STOPzilla crashes [@ SGPrxy.dll@0x25de] (LSP) [@SGPrxy.dll@0x259e ]
We are in the process of finalizing a release that will eliminate the LSP (a third party product), however it takes time to get everyone to upgrade. The release will ship in about 2 weeks.
Summary: is3 anti-spyware STOPzilla crashes [@ SGPrxy.dll@0x25de] (LSP) [@SGPrxy.dll@0x259e ] → is3 anti-spyware STOPzilla crashes [@ SGPrxy.dll@0x25de] (LSP) [@ SGPrxy.dll@0x259e ]
Updated•13 years ago
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Crash Signature: [@ SGPrxy.dll@0x25de]
[@ SGPrxy.dll@0x259e ]
Comment 11•13 years ago
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There have been no crashes with their signature containing SGPrxy for the last four weeks. I close it as WFM.
Status: NEW → RESOLVED
Crash Signature: [@ SGPrxy.dll@0x25de]
[@ SGPrxy.dll@0x259e ] → [@ SGPrxy.dll@0x25de]
[@ SGPrxy.dll@0x259e ]
Closed: 13 years ago
Resolution: --- → WORKSFORME
Updated•9 years ago
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Product: Tech Evangelism → Tech Evangelism Graveyard
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Description
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