474896 - bookmarks not saving, back&forward buttons not working

Status: RESOLVED DUPLICATE of bug 414715

(Firefox :: Bookmarks & History, defect)

Description

[Gary]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5

Im having problems with the bookmarks there not registering or saving, history is not saving the back and forward arrows arent working and ive set a home page but it keeps comming up with a blank page. Ive restarted my PC several times thinking it was an update but still nothing

Reproducible: Always

Steps to Reproduce:
1.Uninstalled Mozilla Firefox
2.reinstalled Mozilla Firefox
3.Registered here
Actual Results:  
I Uninstalled it by removing the program, the looked it up on Internet explorer downloaded it again nothing happened so i registsered here

Expected Results:  
was expecting my web page to come up as new home page

n/a

Comment 1

[Matthias Versen [:Matti]]

Please use the support instead of bugzilla.
http://support.mozilla.com/en-US/kb/Bookmarks+and+toolbar+buttons+not+working+after+upgrading should help, you can also create a new profile:
http://support.mozilla.com/en-US/kb/Managing+profiles

Comment 2

[Daniel Veditz [:dveditz]]

You need support help to narrow down where the bug might be, or in how to move past it. Could be a lot of causes here and support techs can help you narrow things down. Start with the possibilities in

http://support.mozilla.com/en-US/kb/Bookmarks+and+toolbar+buttons+not+working+after+upgrading

Since your home page won't save either, and that's stored in a separate file, there may be a general problem writing to the "profile" directory.

http://support.mozilla.com/en-US/kb/Preferences+are+not+saved

It's extremely unlikely that the preferences and places files both were corrupted at the same time (since corruption of either is rare) so check that your profile files are not read-only. If the articles above don't help try http://support.mozilla.com/en-US/kb/Ask+a+question

Comment 3

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

your places.sqlite file could be locked, first of all try in Safe Mode:
http://support.mozilla.com/kb/Safe+Mode
What security (antivirus/spyware) software are you using? it could cause a file to be in use and not accessible.
Creating a new profile could help too: http://support.mozilla.com/kb/Profile