477562 - Can no longer browse the internet if clicking 'stop' after 1/2 seconds of beginning to load a page

Status: RESOLVED INCOMPLETE

(Firefox :: Toolbars and Customization, defect)

Description

[hayydden]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6

Once I begin to load a page, but decide to stop the loading, and then click back, I am no longer able to use the current window/tab.

Not sure if it happens on all websites, but I quite often make mistakes when typing my password into hotmail.com, and press Stop and back (before the page loads) and retype my password I can no longer continue on.

If I stop a page after it has been loading for a few seconds, I can still browse the internet... it only seems to happen if I immediately stop the browser.

Reproducible: Sometimes

Steps to Reproduce:
1. Load any webpage (or hotmail)
2. Type anything in, and hit enter
3. Immediately stop the page from loading, you should be presented with a white screen with nothing on it
4. Press back, then type something else in, you will not be able to continue. 
Actual Results:  
Can not continue browsing the internet in the tab/window you are in.

Expected Results:  
You should be able to continue using the current tab/window

Comment 1

[Matthias Versen [:Matti]]

Do you get the same issue in the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[hayydden]

Indeed.

Comment 3

[hayydden]

Also, May I just add that this problem occurs on both my PC & laptop.

Comment 4

[Matthias Versen [:Matti]]

I can not reproduce this issue with Firefox3.0.6 on Vista.

Are you sure that you  closed Firefox with all Firefox windows (download manager) before you tried to start it in the safemode ?

Can you please try to create an additional test profile ?
http://support.mozilla.com/en-US/kb/Managing+profiles

Have you installed addons on both system or do you use the same Firewall/security on both system that may install an addon (like AVG or Norton) ?

Comment 5

[hayydden]

I created a new profile called 'test profile' and went to hotmail.com and was able to reproduce this problem immediately. Mabye if I record a video and show what is happening will help.

http://tinypic.com/player.php?v=11hv5t5&s=5 <-- That is a video of the problem.

I am using basically the same addons and am using the same AV/firewall (Eset Smart Security) on both machines... although the problem still occurs even with a test profile.

Comment 6

[Matthias Versen [:Matti]]

There is something special on your system that must cause this because nobody else got this. It's not that we don't  believe that you have this issue or that your description isn't clear enough.

If you create a new profile you must also go to tools/addon in this new profile and be disable all addons that are listed (if any) , followed by a restart.

It must be something else if you already did that.
Either an unusual plugin but you can get a list of installed plugins if you type about:plugins . Flash10, Windows Media Player, Quicktime are "normal" plugins. If you don't see other unusual one it can be either your Firewall or malware on your system or something else.

I really don't know what it could be :-(

Comment 7

[hayydden]

I had not disabled any addons after creating the new account, although I did just re-test with everything disabled and the problem was still encountered.

My firewall completely allows anything and everything to do with firefox.exe, and as for malware I know I do not have any. I am a computer technician by trade, and manage my computers efficiently running scans on a regular basis... and this problem has been around for a while (although I am only reporting it now, as it is nothing serious).

I too, do not know what else it could be...

Comment 8

[hayydden]

Could it possibly be something to do with the fact that I am using a 64-bit OS and firefox is a 32-bit application?

Comment 9

[Matthias Versen [:Matti]]

It could be as most users are on 32 bit but such a bug would be high visible.
Which Firewall do you use ?

Comment 10

[hayydden]

I use Eset Smart Security (NOD32), which comes with Eset Firewall, NOD32 AV and Eset anti-spam, although again I would just like to point out that firefox is completely allowed.

Comment 11

[Matthias Versen [:Matti]]

I can't find any bugs with google that mention the Eset firewall.
Could you please remove Firefox from the Firewall configuration and let it ask again for permissions ?

I have no clue what it could be, maybe someone else have an answer. You should also try to ask in the support Forums (http://support.mozilla.com)

Comment 12

[Tyler Downer [He/Him]]

This bug was reported using Firefox 3.0 or older, which is no longer supported. The bug has also not been changed in over 500 days and is still in UNCO.
Reporter, please retest this bug in Firefox 3.6.10 or later using a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles. If you still see this problem, please update the bug. If you no longer see the bug, please set the resolution to RESOLVED, WORKSFORME.

This is a mass search of unconfirmed bugs that have no activity on them, so if you feel a bug was marked in error, just remove the CLOSEME comment in the whiteboard within the next month.

Comment 13

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.