478099 - Hang during shut down. multiples of thunderbird.exe running with no error on startup, no cpu

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Kevin James]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618)
Build Identifier: version 2.0.0.19 (20081209)

If I start and stop thunderbird three times, when I shut down the computer I will have three boxs saying shuting down thunderbird, it will run for a bit and then give the option to cancle or end now, then I will have to do this two more times to stop the other two thunderbird.exe that is running. I have deleted my profile and made a new one with no change.

Reproducible: Always

Steps to Reproduce:
1. run thunderbird any amount of times
2.
3.
Actual Results:  
Run thunderbird, the shutdown thunderbird then shutdown computer.

Expected Results:  
get error box will not shut down until i hit end now.

Computer shutdown

Comment 1

[Ludovic Hirlimann [:Usul]]

Kevin what kind of protection software is running on your machine. Do you also experience this issue with a recent build of thunderbird 3.0beta that can be found at http://www.mozillamessaging.com/en-US/thunderbird/early_releases/downloads.php ?

Comment 2

[Kevin James]

I had Trendmicro on that computer then switched to Avast, I do not use beta on the most part.

Comment 3

[Ronald Killmer]

When You shut down Tb which method are You using? If the X in Windows title bar, it is not a 100% reliable way to stop a running instance of Tb or Fx. The Exit in the File menu is a near 100% method.

Have You looked at Windows Task Manager to see how many instances are shown?

Comment 4

[Kevin James]

If I stop and start thunderbird using file and exit then restart the program again there is two thunderbird.exe programs running in task manager, I have seen as many as five running at the sametime.

Comment 5

[Wayne Mery (:wsmwk)]

I few times a year I have managed to get multiple thunderbird.exe in taskmanager, so it is not unheard of. And at least in my case was not due to external factors - i.e. the startup issue is some core startup/profile bug.

The "thunderbird not ending" shutdown problem(s) are more common that the startup problem.

Comment 6

[Ludovic Hirlimann [:Usul]]

(In reply to comment #5)
> I few times a year I have managed to get multiple thunderbird.exe in
> taskmanager, so it is not unheard of. And at least in my case was not due to
> external factors - i.e. the startup issue is some core startup/profile bug.
> 
> The "thunderbird not ending" shutdown problem(s) are more common that the
> startup problem.

I saw that with other xulrunner based apps too. Ff and Joost.

Comment 7

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Not really a TB-specific issue then?

Comment 8

[Wayne Mery (:wsmwk)]

(In reply to comment #7)
> Not really a TB-specific issue then?

right, cause should not be TB

Comment 9

[Ronald Killmer]

FWIW, I also run Windows NT 6.0 aka Vista. What seems to be needed to get to the bottom of the OP's case is a 'Debug' build that logs where the process stops running, that an instance is left running on that one system.

As Lodoc said, this is more a Gecko core thing that effects just about all the Mozilla core code apps.  Therefor I suggest this bug gets moved from Tb to Core 1.8.1 branch.

Comment 10

[[:Aureliano Buendía]]

Dou you use a network shared calendar (lightning)?

Comment 11

[Wayne Mery (:wsmwk)]

This is a most bizzare but interesting issue.

Kevin, can you reproduce this with version 3?
 http://www.mozillamessaging.com/en-US/thunderbird/early_releases/
If you can, then we will want to take further steps to debug.

Comment 12

[Wayne Mery (:wsmwk)]

Kevin, please retest with v3.0.0 or 3.0.1 update, which should become available in Jan, early feb.  The standard questions for hangs are as follows:

please provide info for shutdown hangs:
1. cpu usage - is it high (pegged), zero, low, or other?
2. run netstat -a -b -o in a dos command window (or Mac equivalent) - how many
connections are shown to your ldap server and (if imap) to your mail server?
3. if you are running lightning/calendar extension, does the shutdown hang
happen without lightning?

and please reference:
 bug 504971 comment 12
 bug 504971 comment 15

related bugs - see "shutdown hang" query at https://wiki.mozilla.org/Thunderbird:Bug_Queries


also version 2 ... xref bug 496722  Task manager report 2 processes of Thunderbird.  But it's easier to determine the cause of the hang conditions, than to determine why there are multiple processes.

Comment 13

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond with your reasons why.