485977 - when i try to open firefox it just always pops up crash report and never opens firefox

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[chance8007]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2)
Build Identifier: mozilla/5.0

never opens just a crash reporter always comes up

Reproducible: Always

Steps to Reproduce:
1.exit crash reporter
2.wait
3.reopen 
Actual Results:  
RPPZBM21.  same thing 


Expected Results:  
same thing

opened normal

Comment 1

[Mardeg]

http://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox

Instead of posting here, please use the links at http://tinyurl.com/firefoxhelp to post about any future support issues.

Oh, and upgrade your Internet Explorer to the latest version 8 from http://www.microsoft.com/windows/internet-explorer/default.aspx

Comment 2

[Mardeg]

If IE cannot display the tinyurl page, those links are:
http://support.mozilla.com/tiki-view_forum.php?forumId=1&openpost=1
http://forums.mozillazine.org/posting.php?mode=post&f=38
http://support.mozilla.com/en-US/kb/Live+Chat
http://embed.mibbit.com/?server=irc.mozilla.org:+6697&channel=%23firefox&nick=ChangeMe

Comment 3

[chance8007]

I found someone with my exact problem I need this error fixed or I will ditch firefox I am at my wits end

Comment 4

[timeless]

https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 5

[Daniel Veditz [:dveditz]]

(In reply to comment #3)
> I found someone with my exact problem I need this error fixed or I will ditch
> firefox I am at my wits end

I believe you that you have this problem, but there isn't enough information here to even hazard a guess at a fix. Are you submitting crash reports? If so have you put in a distinguishing comment so we can tell which one is yours?

Have you tried "safe-mode"? Firefox doesn't normally crash on startup, that typically indicates some kind of software incompatibility. safe-mode will disable all your add-ons and temporarily reset some troublesome preferences. I'm guessing in your case it will continue crashing which means there's something installed outside of Firefox. crash stacks as mentioned earlier in the bug will let us know what modules are being loaded. My best guess right now is either something that's really really old or you have malware on your system.

unfortunately this bug is still "incomplete", and given the age you've probably moved on and we won't get any additional information.

Comment 6

[chance8007]

I use safari but I would love to get firefox fixed it would have been better if it was sooner thou.

Comment 7

[Wayne Mery (:wsmwk)]

(In reply to timeless from comment #4)
> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

without stack report this is incomplete

Comment 8

[chance8007]

Thanks!