Closed Bug 489428 Opened 15 years ago Closed 15 years ago

After last Automatic Update Firefox3.08 crashes on startip

Categories

(Firefox :: General, defect)

Other
Windows Vista
defect
Not set
normal

Tracking

()

VERIFIED INCOMPLETE

People

(Reporter: musicalpiano917, Unassigned)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; FunWebProducts; GTB5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; Zune 3.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618)
Build Identifier: mozilla 3.08

 AFTER LAST AUTOMATIC UPDATE, MOZILLA 3.08 WON'T OPEN OR START AT ALL. THE ONLY WINDOW THAT OPENS UP SAYS MOZILLA HAS CRASHED. CLICK HERE TO SEND CRASH REPORT. AFTER I SEND THE REPORT IT STOPS. I HAVE REMOVED MOZILLA AND REINSTALLED IT AND THE PROBLEM STILL REMAINS. MY OPERATING SYSTEM IS: WINDOWS VISTA HOME PREMIUM AMD ATHLON 64 X 2. IT WAS WORKING UNTIL 4 DAYS AGO WHEN THE LAST AUTOMATIC UPDATE RAN. IT IS IMPOSSIBLE TO OPEN MOZILLA. IT CRASHES IMMEDIATELY. IT'S A SHAME BECAUSE MOZILLA IS MORE USER FRIENDLY THAN INTERNET EXPLORER. I HOPE YOU GET IT FIXED SOON.

GOD BLESS YOU AND THANKS!
SUSAN

Reproducible: Always

Steps to Reproduce:
1.OPEN MOZILLA BROWSER.
2. IMMEDIATELY CRASHES AND REQUESTS A CRASH REPORT BE SENT BY CLICKING SEND.
3.I CLICK ON SEND AND I GET THE MESSAGE MOZILLA CRASHED AGAIN. IT STILL WILL NOT OPEN. THIS HAS HAPPENED OVER 50 TIMES IN THE LAST 4 DAYS. UNINSTALLING AND REINSTALLING AFTER A COMPUTER RESTART RESULTS IN THE THE RESPONSES OF AN IMMEDIATE CRASH WHEN OPENING.
Actual Results:  
BROWSER WON'T OPEN EXCEPT TO SEND A CRASH REPORT.

Expected Results:  
UNINSTALLING AND REINSTALLING AFTER COMPUTER REBOOT RESULTS IN SAME RESPONSE. WON'T OPEN AND SEND A CRASH REPORT. I HAVE SENT NUMEROUS CRASH REPORTS VIA THE SEND BUTTON IN THE CRASH WINDOW.

MOZILLA USED TO OPEN AND RUN BEAUTIFULLY. IF IT DOESN'T GET REPAIRED SOON, I WILL FORGET ABOUT MOZILLA.
Please do not write all uppercase, that hurts 

Did you already run Firefox in the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode
Summary: AFTER LAST AUTOMATIC UPDATE MOZILLA 3.08 WON'T OPEN. IT ONLY SHOWS THAT IT IS CRASHED AND LETS ME SEND A CRASH REPORT. → After last Automatic Update Firefox3.08 crashes on startip
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INCOMPLETE
Status: RESOLVED → VERIFIED
You need to log in before you can comment on or make changes to this bug.