501631 - Search bar contents disappear after running Glary Utilities

Status: RESOLVED INVALID

(Firefox :: Search, defect)

Description

[Gardiner Westbound]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)

Search bar contents disappear. Have to put in Firefox back up to restore them. That's all the information I have. I am going back to the previous version.

Reproducible: Sometimes

Comment 1

[Dave Townsend [:mossop]]

Do you mean that you had to switch back to Firefox 3.0 to see the search options?

Comment 2

[Jo Hermans]

Myabe only the search box (upper right hand corner) wouldn't show. That might be fixed when you undo the customization of the toolbar (or reset it completely)

http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar
http://support.mozilla.com/en-US/kb/Back+and+forward+or+other+toolbar+buttons+are+missing

Comment 3

[Gardiner Westbound]

Thanks for your reply.

I discovered what is really happening. I do computer backups with Acronis vll. Fx 3.5 loses its Searchbar contents when it is backed up. Fortunately I also back up Fx with Mozbackup, so I have been able to restore it.

I tried to uninstall Fx 3.5 and reinstall Fx 3.0.11, but the previous version will not install correctly. Don't know why. I'm still with 3.5.

I have been using Fx since the Phoenix/Firebird days without problems. It's a terrific browser. Hope you can fix this. It's a royal pain in the a$$!

Regards,

GW

Comment 4

[Gardiner Westbound]

See my earlier reply.

I have no toolbar customizations.

The search bar still shows. It's the search bar contents that disappear.

Regards,

GW

Comment 5

[Gardiner Westbound]

See reply above. I couldn't get Fx 3.0.11 to install correctly. Don't know why.

Regards,

GW

Comment 6

[Jo Hermans]

(In reply to comment #4)
> See my earlier reply.
> 
> I have no toolbar customizations.
> 
> The search bar still shows. It's the search bar contents that disappear.
> 
> Regards,
> 
> GW

I think you mean the location bar (or URL bar), which is where the address of the website is visible. It's the longest textfield in the middle of the toolbar. Searching is done in the smaller textfield on the right, with the magnifying glass (and probably the Google icon on the left, or another search engine).

If it's the location bar, then I think that your backup process is messing up with the places.sqlite file, where the bookmarks and history is stored. This database file is opened in exclusive mode, so no external process can access it while Firefox is still open. Maybe that creates problems in your backup application ?

Comment 7

[Gardiner Westbound]

Attachment: Searchbar screen shot

Comment 8

[Gardiner Westbound]

I beleive it is called the Searchbar. See the attachment for a screen shot. It loses its contents. The drop down menu goes blank.

Acronis V.11, my backup, program has not caused this or any other problem with previous Fx versions.

GW

Comment 9

[Henrik Skupin [:whimboo][⌚️UTC+1]]

So when does the content disappear for you? After a restart? After a backup was running? Please give us a bit more information.

Comment 10

[Gardiner Westbound]

Thanks for your effort.

Acronis kicks out the Searchbar contents. Mozbackup restores them. Been using these applications for years without a hitch, until Fx 3.5.

Don't know what more I can say. The workaround I have been using is to restore Fx from a Mozbackup.

Regards,

GW

Comment 11

[Jo Hermans]

The content comes from the search.json file in your profile

Comment 12

[Gardiner Westbound]

Attachment: search.json file

Comment 13

[Gardiner Westbound]

I am attaching the search.json file. I don't know what to look for in it.

Comment 14

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Gardiner, please answer my last question in detail. A half is missing. What do you mean with contents? The search term? The search history? Please give detailed steps what you are doing in Firefox to reach this state.

Comment 15

[Gardiner Westbound]

Thank your for your letter.

I filed two bug reports.

Bug 501631 deals with the Searchbar contents disappearing after a backup with Acronic V.11 and an FX restart.

Bug 501633 deals with half the Add-ons ceasing functioning after a backup with Acronic V.11 and an FX restart.

I beleive a review of the correspondance will confirm they have been inadvertently comingled. This is creating confusion.

I think I have answered all the questions posed to me, but in the event I have overlooked one or my unswers have been unclear I will be happy to continue.

Best regards.

GW

Comment 16

[Gardiner Westbound]

I now have reason to believe Glary Utilities, which I run before backing up, is the culprit that is killing the searchbar contents. There were no ill-effects with previous Firefox versions.

Comment 17

[Henrik Skupin [:whimboo][⌚️UTC+1]]

So please disable/uninstall the Glary Utilities to check if they are the cause of your problem. I will have other questions afterward. Thanks.

Comment 18

[Gardiner Westbound]

Glary Utilities seems to be the cuplprit for both Bug 501631 and Bug 501633. I uninstalled it and did every test I could think of with no ill-effect on FX 3.5. The Fx 3.5 Searchbar and Add-ons remain intact and functioning.

I substituted CCleaner for Glary. CCcleaner does much the same thing and has no deleterious effect on FX 3.5

Comment 19

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Thanks for your time to track down this issue. Due to the fault is by an external program it makes this bug invalid. If you want you can get in contact with the developers and mention your problems.