506265 - Messages just disappear from the inbox

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[John Medaille]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1

the message appears in the pane which lists all the messages, but clicking on a message brings just a blank in both the lower pane (I don't know what you call these panes) or just a blank if you double click it. The phenomenon appears totally random. 

Reproducible: Sometimes

Comment 1

[[:Aureliano Buendía]]

What version of TB?

Comment 2

[John Medaille]

version 2.0.0.22 (20090605)

Comment 3

[Ludovic Hirlimann [:Usul]]

When this happens can you right-click on the folder select properties and choose rebuild index to see if it fixes your issue ?

Comment 4

[John Medaille]

I have tried that solution in the past, but when I do it, ALL messages just disappear; the inbox shows empty, and has to be restored from a backup. This only happens with the inbox, by the way.

Comment 5

[[:Aureliano Buendía]]

Could be an antivirus effects? 
In options-->security-->anti-virus have you uncheched "Allow antivirus clients to quarantine individual incoming messages"?

Comment 6

[John Medaille]

It is unchecked.

Comment 7

[[:Aureliano Buendía]]

Should be checked, because if you have an email with virus your antivirus quarantine all.

If you have an antivirus, you see anything quarantined?

Comment 8

[John Medaille]

Okay. I've checked that box. There are four inbox entries quarantined and one trash.mbx.

Comment 9

[[:Aureliano Buendía]]

I remember that a similar case it happens to me 5-6 years ago: I resolve restoring files from quarantine using antivirus button...  can you doit too?

Comment 10

[John Medaille]

I attempted that, but it wants to replace the inbox file. That makes me nervous.

Comment 11

[[:Aureliano Buendía]]

This isn't a problem: 

1. you can exporte current inbox as mbox file (called A), selecting all current messages that you have stored in inbox with an extension as ImportExportTools at http://nic-nac-project.de/~kaosmos/mboximport-en.html and, 
2. restore old mbox file of your inbox folder that antivirus has quarantined and at the end import the current inbox (called B).
3. re-import A to your inbox folder.

instead step 1, you can  copy all your Inbox emails into a new folder (not sub folder of inbox) and after in instead of point 3 move it on the restored Inbox.

For prevent all problem you can make a backup of your profile as described in
http://kb.mozillazine.org/Backing_up_your_mail,_address_books,_and_settings

I hope this help you.

Comment 12

[[:Aureliano Buendía]]

(In reply to comment #11)

> For prevent all problem you can make a backup of your profile as described in
> http://kb.mozillazine.org/Backing_up_your_mail,_address_books,_and_settings

Not you CAN, but is better you HAVE TO DO!

Comment 13

[John Medaille]

After reading all the web pages, the whole process looks very intimidating and fraught with dangers. I think I'll just let the whole thing go and hope it doesn't happen again. Thanks for the help.

Comment 14

[[:Aureliano Buendía]]

No John, it is easier than it looks: just copy the current Inbox in one place to another folder where it can not be overwritten by the restoration of files in quarantine.

However I can close the bug?

ps: with "Allow antivirus clients to quarantine individual incoming messages" checked, you are sure:
 
>it doesn't happen again

Ciao.

Comment 15

[Joshua Cranmer [:jcranmer]]

RESO INCO due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.