508848 - Cannot install update to Firefox 3.5.2

Status: RESOLVED DUPLICATE of bug 466778

(Toolkit :: Application Update, defect)

Description

[Robert Strauch]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729)

Version 3.5.1 of Firefox is in use. The update to 3.5.2 has been detected and downloaded automatically. When restarting Firefox, the update process is started but fails with the message that the update could not be performed.

Reproducible: Always

Steps to Reproduce:
1. Start Firefox 3.5.1 with auto-update enabled.
2. The update to 3.5.2 is downloaded. After pressing the confirmation button, Firefox restarts in order to install the update.
Actual Results:  
The update process starts but fails. Restarting Firefox starts 3.5.1.

Expected Results:  
Version 3.5.2 should have been started.

Comment 1

[Robert Strong (they/them - no direct email)]

There should be a file named last-update.log in your updates directory which is typically located in your installation directory. Please attach it to this bug report

Comment 2

[Robert Strauch]

Attachment: Error message during update process

Comment 3

[Robert Strong (they/them - no direct email)]

Chances are there are files in use which makes this a duplicate of bug 466778.

As a workaround the installer should work if you are unable to get update to work.

Comment 4

[Robert Strauch]

When using the latest installer from mozilla.com, the update to 3.5.2 is applied successfully.

Comment 5

[Robert Strauch]

Behavior occured again with the update from Firefox 3.5.3 to 3.5.4.

Comment 6

[Alok]

whenever i tried to update 3.5.5 to 3.5.6. it downloaded properly, but wen firefox restart for updating. it says "cannot install, any other instance of firefox is running." i closed all firefox related services, eeven restart laptop. but it did not work. At last, i set iNTERNET eXPLORER as my default browser, and again start firefox. it took update without any issue. :)

Comment 7

[Robert Strong (they/them - no direct email)]

That sounds like you have another app that is keeping the default browser in use which will prevent applying an update