510696 - firefox crashes, on restarting get update windows which are broken.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect, P2)

Description

[himanshu]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1

Firefox crashes sometimes on browsing some webpages. Tabs change only with keyboard and not with mouse. On quitting firefox and restarting it , firefox says that it is doing an update. Finally a screen comes up which says that an update has to be done. On clicking the update it shows up a screen which says a license file is missing and everything is greyed out.
Attached screenshots

Reproducible: Sometimes

Comment 1

[himanshu]

Attachment: First 'update' window that comes when firefox is restarted after force quit

Comment 2

[himanshu]

Attachment: The window that comes up when clicking 'continue' button of previous attachment

Comment 3

[himanshu]

Would like to change in description, the line:
"On quitting firefox and restarting it , firefox
says that it is doing an update."
to
"On force quitting firefox and restarting it , firefox
says that it is installing updates."

Comment 4

[Wayne Mery (:wsmwk)]

do you crash if started in safe mode?
http://support.mozilla.com/en-US/kb/Safe+Mode
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 5

[himanshu]

Have never seen it happen with the newer firefox 3.5.5. Do I close the bug ?

Comment 6

[Cougar]

I don't know if this reopens the bug, but this problem happens regularly with Firefox on my windows xp machine. Today, for instance, I suddenly found that I could not close tabs, nor could I switch tabs. I had two Firefox windows open, and these behaviors did not show up in the other one.

But I killed Firefox using the task manager, since it would not close by any other means, and when I reopened Firefox, I found that one of the add-ons needed to be updated. 

I've noticed this same problem over and over for months, but this is the first time I've decided to report it. When it happens, it can involve a variety of different add-ons. I have not been recording which ones, but they're not all the same.