511024 - no new browser window opens - only tabs are opening

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[nartanelke]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 GTB5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 GTB5

since the update, mozilla is doing strange things.

at times it is told, that there were open browser windows. which are not, or not visible for me, not even for task manager.

the next problem was, that i wanted to fill my bank account informations, which were allowed to popup all the time, but dunno open since the update. i was not able to get to my account. i allowed pop up windows in general. i also changed that new links should open in tabs, i cancelled this. 

i can open one window of mozilla ... then only new tabs

i dont know what else to do

would be grateful for help

p.s.


Reproducible: Always

Steps to Reproduce:
1. no chance to open a second browser window
2. 
3.
Actual Results:  
i de-installed mozilla and new installed it also. no changes happened.
i made a systemwiederherstellung for one week earlier, but the problem still is there.

Expected Results:  
i want to use my mozilla like i did before. with several windows and within them several tabs.

working the normal way like before

when double clicking on mozilla opening a new browser window.

or when pressing file ... then opening a new window ... that there will be a new browser window

Comment 1

[Ria Klaassen (not reading all bugmail)]

Please do basic troubleshooting like:

- Firefox's safe-mode to exclude extension/theme problems
- a new profile
- a reinstall in a new empty folder (especially needed after a system restore)

http://support.mozilla.com/en-US/kb/Safe+Mode
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 3

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is
far gone. If the reporter can still see this issue, Please retest with Firefox
3.6.x or later and a new profile
(http://support.mozilla.com/kb/Managing+profiles). Then please remove the
closeme tag in the whiteboard, mark the bug against the proper version and
comment on the bug.