511485 - Guidelines for Live Chat room monitors

Status: RESOLVED INVALID

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Matthew Middleton (:zzxc)]

We currently don't have clear documentation for how to use Room Monitor features in Live Chat.  As we continue to get more room monitors, we need to have formal guidelines and instructions for when/how to monitor chats, how to handle abusive users, and how to open/close the queue.

This needs to be separate from the normal Live Chat documentation, since it only applies to users who have become room monitors.

Comment 1

[Christopher Lynch [:Christopher]]

http://www.sumovolunteers.co.cc/rm/portal.html has a list of commands, but not full guidelines.

Comment 2

[Tom Ellins [:TMZ]]

Setting this to Assigned

Comment 3

[Scoobidiver (away)]

According to https://support.mozilla.com/en-US/kb/how-the-knowledge-base-works, article requests are no longer tracked in Bugzilla.

Reporter, if you consider your request is still applicable, post a new thread describing the content with "[Proposed] Name of the article" as title in https://support.mozilla.com/forums/knowledge-base-articles

I close this bug as invalid.