518038 - Update new AAQ form to add about:support paste location

Status: VERIFIED FIXED

(support.mozilla.org :: Forum, task, P1)

Description

[[:Cww]]

Right now the form has nowhere to paste about:support (coming in Firefox 3.6) in a way that will collapse on a new thread.

Comment 1

[Paul Craciunoiu [:paulc]]

Why would we do this in 1.4.1 since the about:support page doesn't exist yet?

Comment 2

[[:Cww]]

It will exist starting early-mid Nov, but in beta starting in two weeks.  It's a fast release cycle and I'm worried any later milestones will miss this.

Comment 3

[Paul Craciunoiu [:paulc]]

Gotcha. So we should keep it on triage.

Comment 4

[[:Cww]]

Two steps here: Phase one: update the text of AAQ to tell users to paste their troubleshooting info in the extensions box.  (do this when 3.6b1 releases) Phase two: make a special box for the info that results in a collapsible section.

Comment 5

[James Socol [:jsocol, :james]]

I'm a little confused here: if we have the data from about:support, do we need the Extensions data, or is it a replacement for the Extensions data?

Comment 6

[James Socol [:jsocol, :james]]

In phase one from comment 4, this is just a string change. We'll change the label from "Installed extensions" to...? Any suggestions?

Comment 7

[David Tenser [:djst]]

Some suggestions:
* Troubleshooting info/information
* Additional info/information
* Additional details
* Other info

I think I may personally prefer Additional info, but I'd like to hear what others think.

We need a link to instructions or find a way to squeeze it into the AAQ form itself (without making it look too busy). Instructions should explain:

* How to get the "Troubleshooting Information" copy/paste
* What kind of info we're looking for (e.g. extensions) if they DON'T want to use the copy/paste above.

Comment 8

[James Socol [:jsocol, :james]]

"Additional info(rmation)?" and "Other info" are extremely vague and I think will prompt users to leave it blank or enter unrelated info.

"Troubleshooting Information" makes it clear we want something specific, though not very clear what that is.

Comment 9

[[:Cww]]

Troubleshooting information is what it's called in the menu, please lets be specific.

Comment 10

[James Socol [:jsocol, :james]]

(In reply to comment #9)
> Troubleshooting information is what it's called in the menu, please lets be
> specific.

I support matching the menu text.

Comment 11

[David Tenser [:djst]]

Go for it. As long as we provide instructions for where/how to get this info..

Comment 12

[[:Cww]]

Installed Extensions:
If you're using the Firefox 3.6 beta, please post the information from *Help > Troublehsooting Information* here instead.

Comment 13

[James Socol [:jsocol, :james]]

Attachment: patch

This is r53497. Just a string change, checked in IE 8, Firefox 3.5.3, Chrome on Windows XP and Firefox 3.5.3 on Fedora.

Comment 14

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #13)
> Created an attachment (id=406534) [details]
> patch
> 
> This is r53497. Just a string change, checked in IE 8, Firefox 3.5.3, Chrome on
> Windows XP and Firefox 3.5.3 on Fedora.

Just an unreviewed string change with a typo, you mean :-)  (I'm really not this mean, just being playful!)

"Troublehsooting Information"

Comment 15

[James Socol [:jsocol, :james]]

Attachment: patch, typo fixed

Thanks for catching this, Stephen.

Comment 16

[James Socol [:jsocol, :james]]

r53538

Comment 17

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Post-fix screenshot

Comment 18

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED on http://support-stage.mozilla.org/en-US/forum/1?openpost=1.

Comment 19

[James Socol [:jsocol, :james]]

r53539 (prod)