522879 - Unwanted automatic loading of firefox/2.0.0.20 caused PC to crash, even after removing it, and takes away all bookmarks.

Status: VERIFIED INVALID

(Firefox :: General, defect)

Description

[fiestair]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.20) Gecko/20081217 Firefox/2.0.0.20
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.20) Gecko/20081217 Firefox/2.0.0.20

Unwanted automatic loading of firefox/2.0.0.20 caused PC to crash, even after removing it, and take away all bookmarks. Occasionally, it comes at 50% up but after hitting twice a new flag that shows "STOP SCRIPT."  All the normal FF functions were wiped out, even after reloading FF 2.0.0.4. All these problems started after it automatically downloaded FF 3.5. last weekend. PLEASE HELP WITH SIMPLE STEP OF INSTRUCTIONS IN ENGLISH. THANKS A MILLION. Alfonso. 

Reproducible: Always

Steps to Reproduce:
1. After removing FF 3.5 and reinstalling FF 2.0.0.4, it automatically reinstalls FF 2.0.0.20 and it cannot be stop. It also shows twice a new flag "STOP SCRIPT," and then is ready to automatically download FF 3.5 again. 
2.
3.
Actual Results:  
Your system forces itself into my computer with unwanted downloads of FF 2.0.0.20 and FF 3.5. 

Expected Results:  
It should have loaded normally and work like wonders, but it did the opposite, crashing the computer every time and wiping out all the bookmarks and all the features of the tool bar to go back, forward, etc, etc.

PLEASE HELP.... PLEASE HELP... PLEASE HELP... SOS... SOS...  SOS...

Comment 1

[Matthias Versen [:Matti]]

Please ask for help at http://support.mozilla.com.
There is a support Forum and a knowledge base.

Bugzilla is not the right place if you want help.
marking invalid as support request with multiple issues (auto-update, profile issues).

Comment 2

[Tyler Downer [He/Him]]

a good spot to start is
http://support.mozilla.com/en-US/kb/Lost+Bookmarks
You can also take a look at the forums and live chat:
http://support.mozilla.com/en-US/kb/Support+Website+Forums
http://support.mozilla.com/en-US/kb/Ask+a+question#Firefox_support_live_chat
I recommend that you install Firefox 3.5 directly, by using IE to download it from mozilla.com, and install it over 2.