Closed
Bug 531223
Opened 15 years ago
Closed 15 years ago
Firefox 3.5.5 not booting. Conflicting with Virtualization mode in Zonealarm Extreme 9..0.114.000
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
DUPLICATE
of bug 528798
People
(Reporter: swillows52, Unassigned)
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9.1 Build Identifier: Version 5.1 (Build 2600.xpsp_sp3_gdr.090804-1435: Service Pack 3) To the FireFox and ZoneAlarm Technical Support Departments: Hi there, Today I received the following email below from ZoneAlarm. I am running Win XP Pro SP3 with latest updates. Firefox 3.5.5 current Zonealarm Extreme Secuity version 9.0.114.000 with updates. TrueVector security engine version 9.0.114.000 Driver version 9.0.114.000 Anti-virus/Anti-spyware engine version 8.0.1.33 DAT file version 997868192 Antispam version 6.0.0.2383 ZoneAlarm ForceField 1.5.36.15 When I checked to see that “Virtualization” was active I found that it was disabled. My ZoneAlarm Extreme Security details are as follows I enabled “Virtualization” and then tried loading Firefox. Firefox crashed and would not load again. I have uninstalled Firefox and all personal data, bookmarks and cookies (I don’t use any of these features) I downloaded another copy of Firefox 3.5.5 using my Safari bowser. When I go to start the newly installed copy of Firefox I get the following two error message screens further below. One for ZoneAlarm and one for Firefox. Firefox is now broken and I am unable to use it. When I disable the “Virtualization” setting in Zonealarm, Firefox 3.5.5 will then load okay????? Firefox is my primary browser. I have made further checks with my other browsers as follows: The MS Internet Explorer version I have is V6.0.2900….SP3 fully upgraded. (very rarely used) This is working okay with the enabled “Virtualization” setting. The Safari version I have is 4.0.3 (531.9.1) This is working okay with the enabled “Virtualization” setting. The Opera version I have is 10.01 Build 1844 This is working okay with the enabled “Virtualization” setting. Questions: 1. Is this just a Firefox 3.5.5 issue??? 2. Is this a ZoneAlarm 9.0.114.000 issue??? OR 3. Does this still indicate that the “Summoner” exploit is active somewhere in my system directories and refusing the new “Virtualization” settings I had set in Zonealarm Extreme Security when using Firefox??? Thank you for your reply and advice Steve Willows --------------------------------------- from ZoneAlarm <news@zonealarm.zonelabs.com> reply-to ZoneAlarm <input@zonelabs.com> to swillows52@gmail.com date Thu, Nov 26, 2009 at 5:22 AM subject ZoneAlarm Extreme Protects Against New Exploit mailed-by zonealarm.zonelabs.com signed-by zonealarm.zonelabs.com Dear ZoneAlarm Extreme Security Subscriber, A newly discovered memory corruption vulnerability, Summoner, has been discovered in Microsoft Internet Explorer. We want you to know that, because you are using the virtualization technology found in ZoneAlarm Extreme Security, you are safe from this exploit. For more information about this Microsoft vulnerability, click here. How to turn on Virtualization: Step 1: Open ZoneAlarm Extreme Overview Panel. Double-click on the ZoneAlarm icon in your system tray. Step 2: From the list of features, click "Browser Security" Step 3: Click on "Settings" in the Browser Security Overview Panel Step 4: Click "Advanced" tab and check the box "Enable Virtualization" We Stop Attacks Others Miss! The ZoneAlarm Team ------------------------------------------- ZoneAlarm Browser Security - Meaasage ZoneAlarm Sunmit Error Report ZoneAlarm Browser Security problem with stability of protected browser. It will be restarted ---------------------------------------------- Mozilla Crash Reporter - Message We’re Sorry Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. Yes. Tell Mozilla about this crash so they can fix it. Details BuildID: 20091102152451 CrashTime: 1259187844 InstallTime: 1259187606 ProductName: Firefox SecondsSinceLastCrash: 77 StartupTime: 1259187844 Throttleable: 1 URL: Vendor: Mozilla Version: 3.5.5 This report also contains technical information about the state of the application when it crashed. Yes Email me when more information is available swillows52@gmail.com Your crash report will be submitted before you quit or restart Restart Firefox Quit Firefox Reproducible: Always Steps to Reproduce: 1. With The ZoneAlarm "Virtualization" setting enabled. Click on desktop icon and error message comes up. 2. 3. Actual Results: Firefox send error message comes up, you send error message Expected Results: Firefox fails to load when ZoneAlarm "Virtualization" is enabled Firefox should have loaded with "Virtualization" enabled. Firefox loads only when ZoneAlarm "Virtualisation" is disabled.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → DUPLICATE
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Description
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