537618 - after accepting suggested upgrade to v 3.5.6, firefox won't start anymore

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ralf Hauser]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729)
Build Identifier: 

even in safe mode, I see only ~23MB of memory used by firefox.exe in the task manager's process overview, but no window ever pops up

Reproducible: Always

Steps to Reproduce:
1. click on "firefox" in programs menu
Actual Results:  
no window shows

Expected Results:  
a window with my home page

Comment 1

[Ria Klaassen (not reading all bugmail)]

Please read http://support.mozilla.com/en-US/kb/Firefox+will+not+start?bl=n&s=firefox%20doesn%27t%20start%20up
Also try a new profile and make sure that your firewall is configured correctly.
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile
http://support.mozilla.com/en-US/kb/Firewalls?bl=n&s=firewalls

Comment 2

[Ralf Hauser]

see also Bug 525490 

http://support.mozilla.com/en-US/kb/Basic+troubleshooting#Make_a_new_profile
appears to get it up again - and yes, after having it once started with a new profile, it also starts again with the old profile.

Suggestion: provide some log that informs that a profile problem is the reason

Comment 3

[Tyler Downer [He/Him]]

So you say bug 525490 is the same, just a different version?

Comment 4

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 5

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is
far gone. If the reporter can still see this issue, Please retest with Firefox
3.6.x or later and a new profile
(http://support.mozilla.com/kb/Managing+profiles). Then please remove the
closeme tag in the whiteboard, mark the bug against the proper version and
comment on the bug.