539643 - Blank Folder, Message, and Preview Panes

Status: RESOLVED WORKSFORME

(Thunderbird :: Folder and Message Lists, defect)

Description

[Onoreno]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.5) Gecko/20091204 Thunderbird/3.0

Nothing displayed in panes, Menu Bar and Buttons normal.  Get Mail non-functional seeming but shows accounts, Write non-functional seeming, Address book opens, Tag blank.  No difference in Online or Offline state.

Error Console Info:

1st Error: illegal character
Source File: chrome://messenger/content/mailWindowOverlay.js
Line: 1261, Column: 7
Source Code:
    var�server = loadedFolder.server; 

2nd Error: gPrefBranch is not defined
Source File: chrome://messenger/content/msgMail3PaneWindow.js
Line: 195

3rd Error: pref is undefined
Source File: chrome://messenger/content/threadPane.js
Line: 317

4th Error: goUpdateMailMenuItems is not defined
Source File: chrome://messenger/content/messenger.xul
Line: 1

5th Error: gFolderTreeView._treeElement is undefined
Source File: chrome://messenger/content/folderPane.js
Line: 230

6th Error: gFolderTreeView._treeElement is undefined
Source File: chrome://messenger/content/folderPane.js
Line: 230

7th Error: MsgNewMessage is not defined
Source File: chrome://messenger/content/messenger.xul
Line: 1

Next 18 errors all have same source and line number.

Reproducible: Always

Steps to Reproduce:
Not likely applicable, guessing problem with truncated or corrupted file.  Not sure where to find replacement files, and if it makes a difference or if they can be regenerated.
Actual Results:  
Looking for files to load instead.  Does not appear to involve user specific files, but not 100% sure

Comment 1

[Ludovic Hirlimann [:Usul]]

Can you try a redownload and reinstall if you didn't try already ?

Do you have some anti-virus installed ?

Is this after a migration from Thunderbird 2.x ?

Comment 2

[Onoreno]

(In reply to comment #1)
> Can you try a redownload and reinstall if you didn't try already ?
> 
> Do you have some anti-virus installed ?
> 
> Is this after a migration from Thunderbird 2.x ?

Spent some additional time last night, searching for the 3.0.1 version, as I was having serious stability issues all along with the TB 3.0 Release. (260,000+ IMAP messages for this user's configuration on a gmail server.) Found and installed 3.0.1, which resolved the immediate issue.  Still working on test & stability.

Yes, AV installed is ESET AV, current as of yesterday.

Not migrated from TB2.x

Originally this was a new install of TB3 on a new install of Windows 7, but the last RC before official final release.

Just as a note, the global indexer or Windows Search are NOT turned on for this profile.  System becomes too un-responsive, things timeout and crash with that many messages at this time.  Will try turning back on when I can be more comfortable with message integrity.  (User also has a couple small POP accounts.)

Comment 3

[Joshua Cranmer [:jcranmer]]

(In reply to comment #2)
> Spent some additional time last night, searching for the 3.0.1 version, as I
> was having serious stability issues all along with the TB 3.0 Release.
> (260,000+ IMAP messages for this user's configuration on a gmail server.) Found
> and installed 3.0.1, which resolved the immediate issue.  Still working on test
> & stability.

Closing WFM, then.