544726 - firefox.exe process does not end after watching video on amazon

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[thkorn86700]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

After watching videos using amazon's video library, if you close the browser, the firefox.exe process is still running.  So I have to kill the process to launch firefox again.

If you need me to include any debug information, I would be happy to help, since you most likely won't be able to reproduce without purchasing a video on amazon.

Reproducible: Always

Steps to Reproduce:
1.Go to amazon.com and watch one of the videos from their video library on their website
2.Close the browser

Actual Results:  
Try to open firefox again and it says firefox is already open.  Firefox.exe still running in processes

Expected Results:  
firefox process ends

Comment 1

[Tyler Downer [He/Him]]

I do believe that they use flash for those videos, correct? What version of flash are you running, and does this happen in safe mode? http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, ensure you update all your plugins (Flash, Reader, java, quicktime, etc) to the latest version available on the vendor's website.

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 4 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.