557136 - Firefox built in updater is frozen

Status: RESOLVED DUPLICATE of bug 539717

(Toolkit :: Application Update, defect)

Description

[KV]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6

I can not resume it and it is unresponsive, I have tried restarting but the problem persisted.

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1.Go to Help menu
2.Click resume downloading Firefox 3.6.2

Actual Results:  
Update manager is froze.

Expected Results:  
Update manager should resume.

Using steel brush persona.

Comment 1

[Robert Strong (they/them - no direct email)]

When you say frozen do you mean specifically that the download doesn't resume?

Comment 2

[KV]

Yes it does not resume and I am unable to start it.

Comment 3

[Robert Strong (they/them - no direct email)]

Please attach (using the 'Add an attachment' link above) the active-update.xml, updates.xml, last-update.log, and backup-update.log which can be located with a default install as follows:

for Windows Vista and above type the following in the Start Menu search box and press return.
%LOCALAPPDATA%
Then navigate to \Mozilla\Firefox\Mozilla Firefox\

for Windows prior to Windows Vista type the following in the Start Menu -> run box and press return.
%USERPROFILE%
Then navigate to \Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\

The last-update.log and backup-update.log are located in the updates directory.

Also, if there is a 0 directory in the updates directory please add a comment as to which files are located in it. If there is an update.status file in it please attach it as well.

Thanks

Comment 4

[KV]

Attachment: Update info files

update.status and update.version are in /0

Comment 5

[Robert Strong (they/them - no direct email)]

Thanks! We've had a couple of other bugs with the same symptoms but this is the first where I've received the files requested in full which is a big help in understanding the problem and coming up with a fix for this.

Comment 6

[Robert Strong (they/them - no direct email)]

I won't need any additional details so you can resolve this problem on your system by deleting the active-update.xml and the files in the 0 directory.

Comment 7

[KV]

Thanks for your help and I'm glad I was able to further the progress with the fix for this bug.

Comment 8

[Robert Strong (they/them - no direct email)]

This is a duplicate of bug 539717. I've been investigating how to best fix this and will hopefully have something in a week or so. Thanks