562416 - Firefox auto installed and wiped out my BOOKMARKs THANKS

Status: RESOLVED INCOMPLETE

(Firefox :: Bookmarks & History, defect)

Description

[Garry]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.4) Gecko/20100413 Firefox/3.6.4 (.NET CLR 3.5.30729)

Bookmarks are gone and I'am not impressed.

Reproducible: Always

Comment 1

[Marco Bonardo [:mak]]

What do you mean by auto installed? an update?

bookmarks are never wiped, it's most likely you have some extension that caused that.
Try Safe Mode http://support.mozilla.com/kb/Safe+Mode

you can also take a look at http://support.mozilla.com/kb/Lost+Bookmarks

Comment 2

[Garry]

Firefox found a new version 3.6.4 beta and installed. In the install all the files and folders in the Mozilla Firefox in the programs folder were over written and the bookmarks file is a 7k. The Mozilla Firefox 3 Beta 4 folder has a default folder with a empty pref folder

Comment 3

[Marco Bonardo [:mak]]

(In reply to comment #2)
>  the bookmarks file is a 7k.

what's the bookmarks file and where did you find it?

> a default folder with a empty pref folder

Not sure what you mean, can you better describe or attach a screenshot?

Btw, your personal data are not stored in the program folder but in a profile folder: http://support.mozilla.com/kb/Managing+profiles
Installing a new version does not touch your profile folder.

Did you try the Safe Mode i suggested above?

Comment 4

[Marco Bonardo [:mak]]

No answers, please contact support if the problem is not solved: http://support.mozilla.com/