567285 - Connection reset errors trying to load Forums

Status: VERIFIED FIXED

(mozilla.org Graveyard :: Webdev, task)

Description

[Stephen Donner [:stephend] Not actively reading bugmail]

Both https://support-stage-new.mozilla.com/en-US/forums/test-forum/1#post-180 and https://support-stage-new.mozilla.com/en-US/forums/test-forum should work, but we see Connection Reset errors when trying to load them.

Comment 1

[James Socol [:jsocol, :james]]

The devs haven't been able to see this locally, so at the very least we could use help debugging it.

Comment 2

[Shyam Mani [:fox2mike]]

Looking at this, are you on IRC?

Comment 3

[Stephen Donner [:stephend] Not actively reading bugmail]

I'm heading for bed now, but http://support-stage-new.mozilla.com/tiki-login.php?locale=en-US loads a blank page (TikiWiki returns 200 OK, but that's what it does, and it looks like it might be a 500 error in reality).

Not sure if the above is separate; guessing so?

Comment 4

[James Socol [:jsocol, :james]]

PHP/Python. It's unlikely to be the same problem.

Shyam, do you want to kick this to whoever's oncall after your? It is blocking QA.

Comment 5

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #3)
> I'm heading for bed now, but
> http://support-stage-new.mozilla.com/tiki-login.php?locale=en-US loads a blank
> page (TikiWiki returns 200 OK, but that's what it does, and it looks like it
> might be a 500 error in reality).
> 
> Not sure if the above is separate; guessing so?

Spun off bug 567430.

Comment 6

[Jeremy Orem [:oremj]]

Figured out that https://support-stage-new.mozilla.com/en-US/forums/test-forum/1#post-180 actually contains the entire constitution of the united states and that is what is breaking the wiki parser.

Comment 7

[matthew zeier [:mrz]]

Don't think there's any IT action here.

Comment 8

[James Socol [:jsocol, :james]]

Stephen: Is this still happening or can I close it?

Comment 9

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #8)
> Stephen: Is this still happening or can I close it?

Hard to know:

A) Due to the dataloss bug (deleting forums), we don't have the large dataset (U.S. Constitution)
B) Now that we also have character-length restrictions, I can't recreate the post that exhibited the problem

Since we can't get around either of those (unless you want to try hand-populating the DB, if that's possible?), I suggest marking this invalid or wontfix.

Comment 10

[James Socol [:jsocol, :james]]

We deleted the Constitution before we started hitting the dataloss bug. The character-length restrictions are to prevent exactly this from happening.

If you fill a thread with 10k-character posts and it doesn't happen, I'll consider this fixed.

Comment 11

[Stephen Donner [:stephend] Not actively reading bugmail]

https://support-stage-new.mozilla.com/k/en-US/forums/test-f/481#post-7446 is pretty close; calling this good.  James, mind marking this as fixed?  I think something actually fixed this.

Comment 12

[James Socol [:jsocol, :james]]

(In reply to comment #11)
> I think something actually fixed this.

Not allowing 2.5MB posts. :)

Comment 13

[Stephen Donner [:stephend] Not actively reading bugmail]

Yeah, that.  Thanks!