572784 - Mozilla will not open, it says 'error lander' on a blank page

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Marilyn Smith]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPDTDF; AskTbBCPA/5.8.0.12304)
Build Identifier: Mozilla 3.6.3

My new HP Slimline, Win 7, 64 bit.  Mozilla has not worked for 2 days.   

Reproducible: Always

Steps to Reproduce:
1.click on Mozilla icon
2.opens to a blank page (with toolbars)
3.'error lander' on tab 
Actual Results:  
won't work

Expected Results:  
open for use

I uninstalled and reinstalled latest version.  I works on my Dell computer in the other room on the wireless network

Comment 1

[Tyler Downer [He/Him]]

Please give more information. screenshots, test in safe mode, a new profile, etc.
support.mozilla.com is probably a better place for you to try to get help.

Comment 2

[Giovanny Gongora [:gioyik]]

More information. screenshots, test in safe mode, a new profile. Are the way for help you correctly and report it if is necessary.