576478 - Summary Section displays blank on Firefox 3.6.3 browser. the same works fine on I.E browers.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Pavan]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100315 Firefox/3.5.9 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729)

1. Summary section displayed blank on Firefox browser 3.6.3. The same was displayed fine on other browser versions . 

Reproducible: Always

Steps to Reproduce:
1. Install firefox version 3.6.3 and post a bug in bugzilla. 
2. Open the bug and observe the summary section or field.

Actual Results:  
Summary section is blank. No values displayed under summary section.

Expected Results:  
Summary section/Field should be displayed accordingly posted by the user. 

Analysis.

Case 1. 

I had logged out of Bugzilla and opened the same bug id on firefox browser 3.6.3. the summary section displays blank. 
Prelogin and postlogin scenarios shows the summary field as blank. 

Case 2. 

Open the bug id in i.e browsers says internet explorer 6.0 . The summary section of the bug is found to be fine. the summary is readable.

Comment 1

[Pavan]

Attachment: Summary section missing.

Comment 2

[Matthias Versen [:Matti]]

Please try http://support.mozilla.com/en-US/kb/Safe+Mode
We are using bugzilla all the day and such an error would be found pretty fast.
What is your used bugzilla version ?

Comment 3

[Pavan]

We tried the same on  http://support.mozilla.com/en-US/kb/Safe+Mode and found the issue to be repeated. Bug still exists. 

Bugzilla version we are using currently : Version 3.6.1

Comment 4

[Matthias Versen [:Matti]]

Do you have the same issue on this bugzilla ?
Do you see any error in the error console under tools/error Console ?

Comment 5

[Tim (fmdeveloper)]

Reporter -> Are you still experiencing this issue?

Comment 6

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question