576738 - https doesn't work under CJK user accounts on western Windows

Status: RESOLVED DUPLICATE of bug 336829

(NSS :: Libraries, defect)

Description

[Thomas]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; de; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; de; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

FF can not access https sites when launched on a western Windows (7) from a user account with a CJK name.

It first displays the "Could not initialize the browser security component" error message window and afterwards the "Secure Connection Failed" with "ssl_error_ssl_disabled" site.

This problem does (of course) not occur on CJK based Windows OS.

Reproducible: Always

Steps to Reproduce:
1. create CJK name based user account
2. login in into this user account
3. launch Firefox
4. access https site
Actual Results:  
I tried the above listed steps on a German "Windows 7 Enterprise 64Bit", using a user account with Japanese characters (tried both Kanji & Kana).

Since all the mentioned hints to resolve this problem failed (folder & file access permission, recreate cert8.db, disk space >50GB, admin & ordinary user account, recreate profile folder, Proxy settings, Firewall settings) I checked other causes for this error. I soon found out, that all user accounts with Japanese characters were not able to access https web sites ith Firefox, whereas all user accounts names limited to western characters didn't show this error. Also all other tested browsers (Chrome, IE, Opera) were able to access https web sites without any problem.

Expected Results:  
Should be able to access https sites as usual.

Should be able to access https sites as usual.

Comment 1

[Jo Hermans]

Maybe bug 437294 in combination of bug 336829 ?

Comment 2

[:Cykesiopka]

(In reply to Jo Hermans from comment #1)
> Maybe bug 437294 in combination of bug 336829 ?

I'm going to assume just Bug 336829 and mark this as a duplicate.