577392 - Unable to select and read emails in Gmail when using Firefox browser.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Eileen Bradford]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4
Build Identifier: 

Cannot select or read any emails from Gmail in Firefox; mouse initiated commands do not carry out.  This is ONLY in Gmail - it works in iGoogle and Google.

Reproducible: Always

Steps to Reproduce:
1.Sign in to Gmail and current emails show;
2.Click on an email and the top of the page says "Loading" while the bottom says "transferring data from....."
3.Wait.....and wait.......and wait.....and wait.....Eventually, the bottom of the page says "Done" while the top still says "Loading" and the email is still not visible.
Actual Results:  
No email opened/cannot be read.

Expected Results:  
Opened the selected email.

This just started this afternoon; I've run virus checks, malware scans and checked all your bug listings but do not find it!  I won't use Mozilla Firefox if this can't be quickly fixed.

Comment 1

[Dave Garrett]

Works fine for me and the many other people using Gmail with Firefox. (note that you didn't specify which version you're using) My initial guess is you've got something bad installed that's breaking things, possibly an extension or plugin. Please read this:
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting

This is not a support site. For additional help please ask here:
http://support.mozilla.com/en-US/kb/Ask+a+question