Closed Bug 577571 Opened 14 years ago Closed 8 years ago

Flash player 10.1 and plugin-container.exe says not responding and later crashes.

Categories

(External Software Affecting Firefox :: Other, defect)

Product:
External Software Affecting Firefox
Component:
Other
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: tarawati.singh, Unassigned)

Details

(Keywords: stackwanted)

Attachments

(1 file)

error_report_file
36.82 KB, text/plain
Details 
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.10) Gecko/20100504 Firefox/3.5.10 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; Windows NT 5.1; en-US; rv:2.0b2pre) Gecko/20100708 Minefield/4.0b2pre

From event viewer:
Faulting application plugin-container.exe, version 2.0.0.3841, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0000100b.

When I use youtube and quakelive together in two separate tabs, the sound and video are out of sync. The browser becomes ' Not responding'. Later it throws an error for adobe: 'one of the script is not responding'.

After few minutes, it says plugin-container.exe has faulted and needs to be closed. The firefox not responding message box pops up. The entire entire computer hangs.

CPU utilization by plugin-container.exe goes to 98%. 


Reproducible: Always

Steps to Reproduce:
1. Flash plugin should be installed. 
2. Play a video on youtube.
3. Simultaneously try accessing some heavily loaded flash website like quake live.

Please check the attached stack trace for details.
Actual Results:  
The video and sound are out of sync. The sound is incorrect and after sometime hangs.
The flash website goes in 'not responding' state.
Firefox need to be closed, which takes atleast 15-20mins.

Expected Results:  
Firefox should not go into 'Not responding' mode and should not crash.

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="plugin-container.exe" FILTER="GRABMI_FILTER_PRIVACY">
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</EXE>
<EXE NAME="ntdll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="ntdll.dll" SIZE="714752" CHECKSUM="0xC695BA95" BIN_FILE_VERSION="5.1.2600.5755" BIN_PRODUCT_VERSION="5.1.2600.5755" PRODUCT_VERSION="5.1.2600.5755" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBC674" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5755" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5755" LINK_DATE="02/09/2009 12:10:48" UPTO_LINK_DATE="02/09/2009 12:10:48" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
Component: General → Other
Product: Firefox → Plugins
QA Contact: general → other
Attached file error_report_file — 
Since I did not get the stack trace using windbg at the time of crash, I am attaching the error report that I obtained at that time.
that's not helpful. if the cpu spikes, you can use debug>break in windbg and follow the instructions for getting a stack. otherwise, wait for it to crash and follow the instructions.
Can NOT reproduce on Build identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0b10pre) Gecko/20110117 Firefox/4.0b10pre
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
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