577980 - Yahoo PingBox Not Displaying When Using Firefox

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[theonlyexpert]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

I have embedded a chat window from Yahoo called "PingBox".  This is a Flash based chat box and works just fine in Internet Explorer & Safari in both Windows and Mac, however, Firefox yields no load for this chat window in both Mac and Windows.

Please let me know if there is any solution?

Reproducible: Always

Steps to Reproduce:
1.visit www.pureeffectfilters.com  Via safari or internet explorer.
2.visit the same site with firefox.
3.notice how the yahoo pingbox does not load. on the bottom left side of the screen.
Actual Results:  
None

Expected Results:  
Loaded Pingbox.

Comment 1

[Randy]

This is a tricky one to verify because the issue lies with yahoo cookies.

If you attempt to use the pingbox in firefox without first browsing to yahoo.com, then the pingbox will not appear.  If you simply go to yahoo.com then go to your website, it will work.  So, in some cases, it works and in other it doesn't.  It all depends upon whether there is a cookie from yahoo on your machine.

To verify this:

1. Clear your cookies in Firefox.
2. Goto a site with a Yahoo Pingbox. The pingbox will not show up.
3. Goto yahoo.com.
4. Go back to the site with the Pingbox.  The pingbox is now there.

This does not seem to be the case with other browsers.

Comment 2

[Gregory Pappas [:gregp]]

Unable to reproduce