59566 - PSM Crashing under certain funky circumstances.

Status: VERIFIED WORKSFORME

(Core Graveyard :: Security: UI, defect, P3)

Description

[Loco]

Happens in: NT 11-08-09
Does not happen in: Mac 11-07-17, Linux 11-05-09

Reason for Severity: Crashing.

Reproducible: Always, when it happens once.

Steps to Reproduce: 
1. Open browser
2. Use any PSM related feature (visiting http://www.accountonline.com will do)


Actual Results: PSM.EXE failure.
Expected Results: Would be nice if it worked.

Comment 1

[Javier Delgadillo]

This is caused by a corrupt component.reg file.

If you delete the file at
c:\program files\common file\netscape shared\security\component.reg

the crash should go away.  (At least it did for me.)

Comment 2

[Javier Delgadillo]

Is there any way we can get this release noted?

Comment 3

[Javier Delgadillo]

Can we add  release note that says something along the following lines:

If PSM crashes for you everytime you try to make an SSL connection, this is most
likely caused by a corrupt component.reg file.  To fix this, remove the file
C:\Program Files\Common Files\Netscape Shared\Security\component.reg and then
re-launch Netscape6.  At this point you should be able to do SSL connections again.

Comment 4

[Loco]

Adding Status Whiteboard as well.  By the way, this solution worked for me.

Comment 5

[nitinp]

changing QA contact to [e-mail]

Comment 6

[John Unruh]

Marking worksforme.

Comment 7

[John Unruh]

Verified.

Comment 8

[John Unruh]

Mass changing Security:Crypto to PSM

Comment 9

[John Unruh]

Mass changing Security:Crypto to PSM