598636 - Can not print any part or complete web pages but can print the same page with explorer

Status: UNCONFIRMED

(Core :: Printing: Output, defect)

Description

[Jean Briau]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; fr; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; fr; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

When I try to print any web page I get a blank page in the print preview and of course a blank page if I print. Same problem if I try to print a printable document from the page . 

Reproducible: Always

Comment 1

[carolyn martin]

I have same problem. I can't print anything from my email or web pages from firefox on either of my printer or wifi.  But I was able to print from Safari and Word, Excel documents. This just started 03 DEC 2010. I had just printed normally 1 hour prior to failure. no warning. It has taken awhile to figure out not my printers or laptops.

The document goes to the queue. However when I hit resume the document just disappears. Also my printer icon does not pop up and bounce. 

I have a brand new MacBookPro 13 inch that I have for 6 months with Leopard OS.

Comment 2

[Daniel Holbert [:dholbert]]

Carolyn: you should file a new bug on your issue, at
 https://bugzilla.mozilla.org/enter_bug.cgi?product=Core
since it sounds like you're hitting something different from Jean.  (Jean gets blank pages, whereas you get no pages).

For both of you, though: Could you try creating a new Firefox profile, as detailed on http://support.mozilla.com/en-US/kb/Managing%20profiles , and report back about whether that fixes the problem?  (Very often, this sort of issue ends up being a misconfiguration in data stored in the user's Firefox profile.)