Closed
Bug 599722
Opened 14 years ago
Closed 14 years ago
total crash when clicking on any message header in mail reader window
Categories
(Thunderbird :: Message Reader UI, defect)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: peter, Unassigned)
Details
(Keywords: crash)
User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.11pre) Gecko/20100926 Ubuntu/10.04 (lucid) Namoroka/3.6.11pre Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.11pre) Gecko/20100922 Shredder/3.1.5pre when I start Tbird and try to view any new or old message the entire program crashes/closes. no error message. restarts with no issues. this is my first time using a pre release. Ubuntu 10.04, 64 bit Reproducible: Always Steps to Reproduce: 1.start program 2.click on message to view Actual Results: program closed/crashed restarts quickly with no apparent issues unable to view messages Expected Results: open mail none
Reporter | ||
Comment 1•14 years ago
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http://www.howtogeek.com/howto/29427/upgrade-to-the-latest-versions-of-your-favorite-ubuntu-software-with-ppas/#comment-102785
Comment 2•14 years ago
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does it crash when started in safe mode? https://support.mozillamessaging.com/en-US/kb/Safe+Mode
Keywords: crash
Reporter | ||
Comment 3•14 years ago
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Yes, it does crash in Safe Mode (thanks for the sudo link) I can send mail with no issues I can reply if I select the message without the preview pane open If I select and try to view in a separate tab or window it crashes the only problem I have is viewing (other than as a reply or forward in line mode)
Reporter | ||
Comment 4•14 years ago
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see http://www.howtogeek.com/howto/29584/safely-remove-ppas-and-roll-back-to-stable-versions-in-ubuntu/#comment-102836
Comment 5•14 years ago
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Can you get us a stack trace see https://wiki.ubuntu.com/MozillaTeam/Bugs#Obtain%20a%20backtrace%20from%20an%20apport%20crash%20report%20%28using%20gdb%29
Reporter | ||
Comment 6•14 years ago
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not having much luck with that... This GDB was configured as "x86_64-linux-gnu". For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>... /usr/lib/firefox/firefox-bin: No such file or directory. /tmp/tmp.YsN9VV6l7e/CoreDump: No such file or directory. No stack. peter@peter-laptop:~$ rm -fr $TMPDIR peter@peter-laptop:~$ sudo TMPDIR=$(mktemp -d) usage: sudo -h | -K | -k | -L | -V usage: sudo -v [-AknS] [-p prompt] usage: sudo -l[l] [-AknS] [-g groupname|#gid] [-p prompt] [-U username] [-u username|#uid] [-g groupname|#gid] [command] usage: sudo [-AbEHknPS] [-C fd] [-g groupname|#gid] [-p prompt] [-u username|#uid] [-g groupname|#gid] [VAR=value] [-i|-s] [<command>] usage: sudo -e [-AknS] [-C fd] [-g groupname|#gid] [-p prompt] [-u username|#uid] file ... peter@peter-laptop:~$ sudo apport-unpack /var/crash/_usr_lib_firefox_firefox-bin.1000.crash $TMPDIR [Errno 2] No such file or directory: '/var/crash/_usr_lib_firefox_firefox-bin.1000.crash' peter@peter-laptop:~$
Comment 7•14 years ago
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You can run thunderbird with the command 'thunderbird -g' to start in gdb.
Reporter | ||
Comment 8•14 years ago
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nope: This GDB was configured as "x86_64-linux-gnu". For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>... Reading symbols from /usr/lib/thunderbird-3.1.5pre/thunderbird-bin...(no debugging symbols found)...done.
Comment 9•14 years ago
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(In reply to comment #8) > nope: > This GDB was configured as "x86_64-linux-gnu". > For bug reporting instructions, please see: > <http://www.gnu.org/software/gdb/bugs/>... > Reading symbols from /usr/lib/thunderbird-3.1.5pre/thunderbird-bin...(no > debugging symbols found)...done. That should leave you at a gdb console. Also, you'll need to install thunderbird-dbg
Reporter | ||
Comment 10•14 years ago
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I reran the roll back using Ubuntu Tweak linked in comment #4, all is working well. Thanks for your help
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
Comment 12•14 years ago
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(In reply to comment #11) > what might have caused this - bad install? Maybe a 32/64 bit library missmatch
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Description
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