609582 - I cannot print from Firefox

Status: RESOLVED INCOMPLETE

(Core :: Printing: Output, defect)

Description

[Scott]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

When trying to print I get the floowing error message 'an unknown error occured during printing' and nothing will print. Other applications print to my printer fine.

Reproducible: Always

Steps to Reproduce:
1.Click File
2.Click Print
3.Click OK
Actual Results:  
Error message appears 'an unknown error occured during printing' and nothing prints

Expected Results:  
Page should print to my printer

about:buildconfig

Source

Built from http://hg.mozilla.org/releases/mozilla-1.9.2/rev/8fe44c79dfd1
Build platform
target
i686-pc-mingw32

Build tools
Compiler 	Version 	Compiler flags
cl 	14.00.50727.762 	-TC -nologo -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1
cl 	14.00.50727.762 	-GR- -TP -nologo -Zc:wchar_t- -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1

Configure arguments
--enable-application=browser --enable-update-channel=release --enable-update-packaging --enable-jemalloc --enable-official-branding --enable-tests

Comment 1

[Daniel Holbert [:dholbert]]

Since it looks like doing using a custom build, I tend to suspect something about your custom build configuration is involved here. (though I don't really know what)

To test that theory, can you try an official builds from http://getfirefox.com/ ?

Alternately -- maybe easier because you can just grab a .zip file -- could you try a nightly Firefox 3.6 build from http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-1.9.2/ ?

Comment 2

[Daniel Holbert [:dholbert]]

er s/doing using/using/

Comment 3

[Matthias Versen [:Matti]]

no response